Head of AI-Driven Operations & Scalable Systems

Harris Allied; New York (NY); On-site; USD 220,000 - 320,000; Full time

Job summary

Harris Allied seeks a Head of Operational Excellence & AI Systems to lead scalable operational systems for a rapidly growing platform organization. The role centers on building standardized processes, AI-enabled tools, and performance dashboards across multiple locations in a full-time onsite NYC setting.

You will work with senior leadership to drive data-driven management, continuous improvement, and cross-location operational consistency while shaping AI-driven productivity solutions and

Qualifications

• 5-7+ years of experience building and standardizing operating processes for multi-location enterprises.
• Demonstrated AI fluency (agentic workflows, custom GPT’s, prompt design, workflow automation, system integration, and more).
• Workflow automation tools, analytics platforms, and operational monitoring systems.
• Experience designing, building, and integrating AI-driven productivity tools such as dashboards, automated reporting systems, and workflows.
• Curiosity about emerging technologies and their impact on operations.

Responsibilities

• Operational Systems Design: design and implement scalable operational systems for a multi-location platform business.
• AI-Enabled Operational Tools: lead AI/automation tool implementations to improve performance (workflow automation, monitoring, analytics, alerting).
• Performance Monitoring: own dashboards and reporting for real-time visibility into operational metrics across locations.
• Operational Integration: create repeatable processes to onboard new business units into a unified framework with playbooks and KPIs.

Skills

Operational excellence

AI fluency

Workflow automation

Analytics platforms

KPIs & reporting

Tools

Workflow automation tools

Analytics dashboards

Job description

Harris Allied seeks a Head of Operational Excellence & AI Systems to lead scalable operational systems for a rapidly growing platform organization. The role centers on building standardized processes, AI-enabled tools, and performance dashboards across multiple locations in a full-time onsite NYC setting.

You will work with senior leadership to drive data-driven management, continuous improvement, and cross-location operational consistency while shaping AI-driven productivity solutions and