Head of AI-Driven Content Operations

Content Creators; Boston, Northern (MA, KY); Hybrid; USD 110,000 - 145,000; Full time

Job summary

IANS is seeking a Head of Content Operations to shape strategy and execution, turning editing and design standards into repeatable, AI-accelerated workflows that scale with growth. The role owns the standards, workflows, and the team.

This on-site Boston position requires three days per week in the office and offers a compensation range of $110,000-$145,000 plus bonus. You will lead 3–5 designers and 3–5 editors, set priorities and performance standards, and drive adoption of new tools and

Qualifications

• 5-8 years of experience leading design and/or editorial production teams, ideally inside a content, media, or research organization.
• Proven track record building or overhauling production standards and workflows, not just following them.
• Direct people-management experience across designers and editors, or a comparable cross-functional creative team.
• Demonstrated use of AI and automation tools to speed up creative or editorial production.
• Comfort operating in a fast-moving, still-evolving organization where the process itself is part of the job.
• Strong stakeholder management skills; able to get buy-in from your team, your colleagues, and leadership on new standards

Responsibilities

• Design & Editorial Standards: Partner with the team to define quality standards and hold the team to it consistently across content types.
• Establish and maintain design standards and AI templates for all IANS content, deliverables and market facing materials.
• Establish and maintain editorial standards for IANS written content.
• Establish the right metrics and SLAs for continuous team improvement and client service.
• Workflow & Process Innovation: Innovate design and editorial workflows for speed and standards adherence using AI and automation tools.
• Lead the team in building agentic design and editorial tools that divide human from AI-driven tasks.
• Continuously push the envelope on how AI can accelerate outputs.
• Use data and workflow monitoring to find bottlenecks and rebuild around AI and automation, not headcount.
• Refine and introduce new workflow and capacity utilization tooling.
• Change Management: Drive adoption of new standards and workflows across designers, editors, and the Faculty who create content.
• Lead hands-on training so editors and designers build real comfort with new tools.
• Manage resistance directly and communicate change to get buy-in.
• Team Leadership: Oversee a team of 3-5 designers and 3-5 editors.
• Set priorities, workload, and performance standards across both disciplines.
• Build a team that ships faster without cutting corners on quality.

Skills

Leadership

AI/Automation

Change management

Editorial/design leadership

Tools

AI tools

Automation tools

Job description

IANS is seeking a Head of Content Operations to shape strategy and execution, turning editing and design standards into repeatable, AI-accelerated workflows that scale with growth. The role owns the standards, workflows, and the team.

This on-site Boston position requires three days per week in the office and offers a compensation range of $110,000-$145,000 plus bonus. You will lead 3–5 designers and 3–5 editors, set priorities and performance standards, and drive adoption of new tools and