Head of 9-1-1 System & Public Safety Innovation

Mission Critical Partners; Joliet (IL); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Professional development opportunities

Team-oriented work environment

Job summary

A public safety organization in Joliet, IL is looking for an Executive Director to lead its 9-1-1 Emergency Telephone System. The Director will oversee operations, manage budgets, and enhance service delivery through strategic leadership and community engagement. Candidates should have at least 10 years of experience in public safety communications and hold a relevant bachelor's degree, preferably with a master's. This role demands strong communication skills and strategic thinking to advocate for system modernization and community trust.

Qualifications

• 10+ years of progressively responsible leadership experience in public safety communications or emergency management.
• Experience managing technology modernization projects within a multi-vendor environment.
• Strong working knowledge of 9-1-1 architecture and relevant technologies.

Responsibilities

• Provide strategic leadership and promote a high-performance culture.
• Oversee and modernize 9-1-1 system infrastructure.
• Lead community engagement and public education initiatives about 9-1-1 services.

Skills

Strategic Leadership

Customer Balance

Emotional Intelligence

Analytical Ability

Communication

Education

Bachelor's degree in a public safety-related field

Master's degree (preferred)

Tools

Microsoft Word

Excel

Data visualization tools

Job description

A public safety organization in Joliet, IL is looking for an Executive Director to lead its 9-1-1 Emergency Telephone System. The Director will oversee operations, manage budgets, and enhance service delivery through strategic leadership and community engagement. Candidates should have at least 10 years of experience in public safety communications and hold a relevant bachelor's degree, preferably with a master's. This role demands strong communication skills and strategic thinking to advocate for system modernization and community trust.