Head Housekeeper

Paycom - ATS; Northern (KY); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Daly Seven is seeking a Head Housekeeper to lead and inspire a professional housekeeping team in a busy hotel. You will train staff, supervise cleaning and laundry operations, and ensure compliance with brand standards while upholding safety, quality, and guest comfort.

You will inspect rooms daily, manage schedules, and coordinate deep-clean initiatives, with a hands-on leadership approach and focus on team development and property upkeep.

Qualifications

• Prior supervisory or lead housekeeping experience with a strong track record in professional cleaning skills and leadership abilities.
• Knowledge of standard housekeeping procedures, laundry operations, inventory control, and room inspection protocols.
• Familiarity with hotel brand standards and Daly Seven operational guidelines.
• Ability to stand for extended periods, lift up to 30 pounds, bend, stoop, and regularly navigate stairs.

Responsibilities

• Lead & Inspire: model uniform and appearance standards; train all new housekeepers; supervise housekeeping and laundry; critique performance; assign daily tasks; prepare schedules.
• Drive Results & Operations: inspect rooms daily; clean rooms and handle laundry; complete monthly inventory; track missing linen; schedule deep-clean projects; manage late check-outs and Do Not Disturb signs.
• Ensure Safety & Standards: monitor daily operations; report maintenance hazards; check supply storage areas; enforce timekeeping and lunch breaks; maintain confidentiality.

Skills

Leadership

Staff training

Housekeeping

Inventory control

Safety compliance

Job description

As a Head Housekeeper at Daly Seven, you are a critical leadership pillar responsible for maintaining the hotel's cleanliness, quality, and guest comfort standards. You serve as a role model for the housekeeping team, personally training staff, inspecting rooms daily, and ensuring every area of the property reflects exceptional care. Given the dynamic nature of hospitality, you demonstrate a deep commitment to our people and property by being a hands-on, reliable leader who is ready to step in, support operations, and uphold strict safety and quality standards.

What You’ll Do

Lead & Inspire

• Serve as a professional role model by adhering to appropriate uniform and name tag standards and checking staff personal appearance and dress code compliance.
• Personally train all new housekeepers and supervise overall housekeeping and laundry procedures in compliance with established company standards.
• Critique housekeeper performance, commending strong work and counseling poor performers.
• Assign daily room cleaning, corridor duties, and laundry tasks to personnel.
• Prepare housekeeper work schedules at least one week in advance for manager approval.

Drive Results & Operations

• Inspect every room daily, both vacant and occupied, carrying a Daly Seven and brand-approved supply caddy to complete small cleaning details and replace missing items.
• Clean rooms, handle laundry, strip rooms, stock inventory, and clean public spaces or corridors as needed.
• Complete monthly inventory counts, track daily missing linen, and keep management informed of shortages for ordering purposes.
• Prepare regular schedules for deep cleaning projects, including mattress rotations and carpet shampooing.
• Follow up on late check-outs and "Do Not Disturb" signs to ensure all rooms are cleaned efficiently.

Ensure Safety & Standards

• Make safety a priority by monitoring daily operations and consistently reviewing proper techniques and safety measures with staff.
• Report maintenance issues and potential safety hazards to management to keep the entire hotel clean and in good repair.
• Check all supply storage areas at the end of every shift to ensure property security.
• Enforce all company timekeeping rules, ensuring employees work only while clocked in, take required 30-minute lunch breaks between 12:00 PM and 1:00 PM, and never clock in for others.
• Maintain strict business confidentiality on and off duty regarding employee personal issues, salary information, and hotel operations.

Qualifications

• Prior supervisory or lead housekeeping experience with a strong track record in professional cleaning skills and leadership abilities.
• Knowledge of standard housekeeping procedures, laundry operations, inventory control, and room inspection protocols.
• Familiarity with hotel brand standards and Daly Seven operational guidelines.
• Ability to stand for extended periods, lift up to 30 pounds, bend, stoop, and regularly navigate stairs.

Schedule

• Ability to work a schedule that includes mornings, nights, weekends, and holidays, typically from 7:00 AM to 5:00 PM.

About DALY SEVEN

Our Culture

As a family-owned hotel management company, our culture is built on a foundation of mutual respect and support. We believe in empowering our associates and celebrating success together in a positive team environment. Discover the values that unite us and make Daly Seven a great place to work by visiting our Culture Page.

We are committed to the well-being of our associates and their families. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. This is a vital part of how we invest in our team and recognize the hard work you do every day. Visit our Benefits Page to learn more.