Head Golf Professional

Twice; Cave Creek (AZ); On-site; USD 110,000 - 170,000; Full time

Job summary

Arcis Golf in Cave Creek, AZ is seeking a Head Professional to lead our golf operation and staff, delivering an exceptional golf experience to members and guests. You will supervise pros, instructors, and support staff, manage reservations, carts, and tournaments, and work with other departments to grow memberships and revenues.

The role emphasizes budgeting, program development, and delivering high-level customer service while ensuring adherence to club policies.

Qualifications

• Experience leading golf operations and staff.
• Budgeting and forecasting skills.
• Excellent communication and customer service abilities.
• Ability to develop instructional and player development programs.
• Willingness to work some evenings.

Responsibilities

• Recruitment, hiring, training, and supervision of all staff including professionals and assistants.
• Implementation of policies and regular scheduling of staff meetings.
• Oversee all golf services and operations, including carts, reservations, and play monitoring.
• Develop tournaments and merchandising programs; promote memberships and play.
• Oversee budgets and financial reporting, vendor relations, and inventory controls.

Skills

Staff supervision

Recruiting

Training

Budgeting

Customer service

Operations planning

Computer skills

Education

Golf management courses

Job description

Overview

Club Location: Tatum Ranch Golf Club - Cave Creek, AZ

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

The Head Professional will oversee and manage the golf operation and work cooperatively with other departments. The position will promote an exceptional "golf experience," and provide excellent services and programs to all patrons.

Primary Responsibilities

Recruitment, hiring, training, and supervision of all staff including assistant and teaching professionals, outside assistants, mechanics, starters and rangers.

Implementation of policies and procedures and regular scheduling of staff meetings.

Oversee all golf services and operations. Oversee the rental and maintenance of golf cars. Oversee the reservation system, starting, and monitoring of play. Track and verify all players and guests, golf cars, club care, lockers, handicap fees, and other charges necessary, and facilitate proper controls. Oversee the administration of the handicap program. Enforce all rules and regulations governing golf course usage. Develop and manage an innovative tournament program that services all customer segments. Develop and oversee the golf instruction and golfer development programs for all customer segments. Oversee the operations of a well-managed practice facility. Maintain close working relationship with the Superintendent and other department heads. Assist in the marketing and promotion of new memberships / play. Assist in the preparation of budgets, including forecasting and review of all golf revenues and expenses on a daily, weekly, monthly, and annual basis. Maintain and oversee a profitable merchandise concession that is consistent with patron demographics and needs. Establish sales goals and forecasts for all golf programs and services, monitor and analyze reports. Oversee all golf-related purchasing. Implement cash and systems controls to ensure the safekeeping of assets, inventory and resources. Oversee and approve all weekly golf staff time sheets /payroll, purchase orders, and invoices. Supervise physical inventories and the display of merchandise. Assist in the development of necessary systems to safeguard inventories. Assist in the publication of newsletters, informational and promotional materials. Compile information from market competition for comparison studies to properly position the facility in the marketplace.

Note: Other duties as assigned by supervisor or management.

Creative Ability

• Create instructional programs to enhance service and maintain interest and enthusiasm among all customer segments.
• Assist in marketing and promotion for instruction programming
• Create a player development program to foster a competitive environment, and provide career guidance for aspiring youth

Relationships

• Maintain extensive contact with supervisors and instructors to ensure teamwork and consistency in teaching programs.
• Possess a personality trait that will make people feel welcome, reflecting favorably on the facility

Education

Maintain professional expertise through related courses in golf training, player development, management, and accounting.

Skills

• Strong oral and written communication skills
• Strong attention to detail
• Supervisory skills
• Planning and organizational ability
• Customer skills
• Computer skills

Working Conditions

Might be required to work some late evenings.

Physical / Cognitive Activities

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

A majority of time will be reviewing financial documents, therefore a significant portion of time is spent thinking, writing, speaking and listening.

Mathematical skills, including basic math, problem solving, reasoning, budgeting, profit/loss concepts, variances and percentages are used daily.

A significant amount of time is spent communicating and interacting with various people inside and outside the company. This person will be listening and speaking to staff, making quick decisions and using problem-solving skills.

Reading and writing abilities are often used when communicating with the golf course department managers when planning budgets and developing forecasts.

Arcis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.