Head Coach, Store Leader — Elevate Customer Experience

Nike; Napa (CA); On-site; USD 90,000 - 134,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flexible Spending Account

401(k) Plan

Employee Assistance Program

Paid Time Off

Holiday Pay

Nike Stock Purchase Plan

Discounts

Job summary

Nike Napa Factory Store Napa, CA is seeking a Store Manager to lead a high-volume team and deliver outstanding customer service. You’ll coach, empower, and develop your staff while driving store growth, performance, and brand initiatives to help customers make the right sport choices.

As Head Coach, you’ll oversee operations, budgeting, and daily leadership with a focus on safety, teamwork, and community partnerships, while embodying Nike’s service principles.

Qualifications

• Minimum of six years of customer-facing retail or hospitality experience.
• Minimum of four years of store management experience.
• Experience with retail operations, budgeting, planning, customer service, sales, and people leadership.
• Proficient in Microsoft Office and retail business systems.
• Ability to bend, squat, reach, climb a ladder and stand for extended periods with/without reasonable accommodations.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling.
• Able to work weekends, nights, and holidays as needed.

Responsibilities

• Being enthusiastic, passionate, and knowledgeable about NIKE products and services.
• Leading your team with courage and cultivating your store environment to achieve sales, service, organization, customersatisfaction and profitability goals while maintaining safety and operational standards.
• Fostering a high-performing, engaged team environment with a culture of recognition and rewards.
• Driving store operation excellence and executing brand initiatives, including P/L statements, labor management, expenses, activations, and programs.
• Leading your store’s team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management.
• Working with District Partners on key enterprise-wide initiatives and programs.

Skills

Retail experience

Store management

Customer service

People leadership

Retail operations

Conflict resolution / coaching

Availability on weekends

Tools

Microsoft Office

Job description

Nike Napa Factory Store Napa, CA is seeking a Store Manager to lead a high-volume team and deliver outstanding customer service. You’ll coach, empower, and develop your staff while driving store growth, performance, and brand initiatives to help customers make the right sport choices.

As Head Coach, you’ll oversee operations, budgeting, and daily leadership with a focus on safety, teamwork, and community partnerships, while embodying Nike’s service principles.