Head Coach - Athlete Experience & Team Leadership

DICK'S Sporting Goods; Cleveland (OH); On-site; USD 45,000 - 59,000; Full time

Job summary

DICK’S Sporting Goods in Cleveland, OH is seeking a store leader responsible for delivering exceptional athlete experiences and guiding a team to meet sales and service goals. You will manage daily store operations, oversee staffing, and uphold standards in merchandising and customer engagement.

Ideal candidates have 1-3 years of retail experience and demonstrated leadership. The role emphasizes teamwork, accountability, and delivering a welcoming, inclusive shopping environment for athletes of

Qualifications

• Previous retail/customer-facing experience required.
• 1-3 years of experience preferred.
• Leadership experience preferred or from previous roles.

Responsibilities

• Deliver outstanding athlete experiences by understanding products and assisting customers.
• Lead and develop store teammates, including scheduling, training, and coaching.
• Coordinate with store leadership to execute 30-60-90 day plans and operational initiatives.
• Ensure safety, loss prevention, and policy compliance across the store.
• Oversee opening/closing and daily store operations, including cash handling.

Skills

Customer service

Retail experience

Leadership

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods in Cleveland, OH is seeking a store leader responsible for delivering exceptional athlete experiences and guiding a team to meet sales and service goals. You will manage daily store operations, oversee staffing, and uphold standards in merchandising and customer engagement.

Ideal candidates have 1-3 years of retail experience and demonstrated leadership. The role emphasizes teamwork, accountability, and delivering a welcoming, inclusive shopping environment for athletes of