Head Coach

Pike & Rose - South Block; North Bethesda (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Unlimited Flex Paid Time Off

FREE Shift Meals + 25% Employee Discount

Monthly Parking Reimbursement

Technology Stipend

Discounts on childcare, auto, electronics, & more

Job summary

Pike & Rose - South Block is hiring a Head Coach to lead a team and ensure excellent guest experiences. The role involves managing schedules, training, and creating a positive environment. Ideal candidates should have at least 2 years of team management experience and a passion for customer service.

The position offers a competitive salary of $60,000-$70,000 plus bonuses, medical insurance, unlimited paid time off, and other benefits.

Qualifications

• At least 2 years of demonstrated experience managing and motivating a team.
• Willingness to jump in and lead by example.
• Passion for creating awesome guest experiences.

Responsibilities

• Lead a team, ensuring South Block's high standards every shift.
• Build schedules balancing business needs with team happiness.
• Train, coach, and develop your team.

Skills

Team management

Motivating team

Customer experience

Flexibility under pressure

Education

High school diploma or equivalent

Job description

Who We Are

At South Block, our purpose is simple: To make people feel awesome! We’re not just serving great quality smoothies and bowls, we’re serving up the good vibes, building connections, and creating a community that celebrates individuality.

Our core values keep us grounded:

• BE LIEVE IN YOU RSELF: Believe in your unique abilities and bring your authentic self to work every day.
• SPREAD GOOD VIBES: Fist bumps, smiles, and meaningful connections are our fuel.
• SMALL ACTS HAVE BIG IMPACTS: Every little action adds up to something big.
• WE ARE ONE BLOCK: We celebrate our differences. Together, we are one community.

If you’re all about leading with positivity, making an impact, and having fun while you do it, this is the place for you.

Pay & Perks

We offer a competitive compensation package that includes a base salary range of $60,000-$70,000, plus a yearly bonus potential of up to $10,000 (paid out quarterly). In addition, our Head Coaches are eligible to participate in our deferred profit sharing program of up to $12,000/yr.

But wait, there's more! We also offer:

• Medical, Dental, and Vision Insurance
• HSA account with employer contributions
• Unlimited Flex Paid Time Off
• FREE Shift Meals + 25% Employee Discount!
• Monthly Parking Reimbursement
• Technology Stipend
• Discounts on childcare, auto, electronics, & more through LifeMart
• Casual Work Environment
• Reasonable operating hours + a supportive, inclusive culture

A Day on the Block

As a Head Coach, you’re at the heart of your business. You’ll be leading a team, inspiring your block, and setting the tone for an awesome guest experience. Here’s what your day might look like:

• Lead with an owner’s mentality - Making sure the team delivers South Block’s high standards every shift.
• Build schedules that balance business needs with team happiness.
• Be the go-to person for guest needs, celebrating wins and solving challenges.
• Train, coach, and develop your team. You’ll know every role inside and out.
• Keep the store running smoothly: ordering supplies, tracking inventory, handling deposits, and keeping your store clean and safe.
• Hire great people, onboard them with energy, and help them grow into future leaders.
• Model positivity, accountability, and the South Block spirit - because how you show up sets the tone for the whole block.

What you’ll bring to the role

• At least 2 years of demonstrated experience managing and motivating a team.
• Willingness to jump in, and lead by example.
• Passion for creating awesome guest experiences.
• Things change fast! You stay cool, flexible, and solution‑oriented under pressure.
• Must be at least 18 years old, and possess a high school diploma (or equivalent).
• Ability to stand for extended periods, bend, and lift up to 25lbs.

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