Head Coach

South Block - North Carolina; Charlotte (NC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Unlimited Flex Paid Time Off

FREE Shift Meals + 25% Employee Discount

Monthly Parking Reimbursement

Technology Stipend

Discounts on childcare, auto, electronics, & more

Job summary

South Block - North Carolina is looking for a Head Coach in Charlotte, NC. This role centers around leading your team to deliver exceptional experiences while meeting high standards. You’ll be responsible for scheduling, training, and coaching staff, ensuring a positive and inclusive work environment.

Ideal candidates will have at least two years of team management experience, a passion for guest service, and the ability to thrive under pressure. Competitive pay with perks like medical insurance, unlimited PTO, and a supportive culture are offered.

Qualifications

• At least 2 years of demonstrated experience managing and motivating a team.
• Strong ability to lead by example and maintain high standards.
• Passion for creating awesome guest experiences.

Responsibilities

• Lead with an owner's mentality ensuring team delivers high standards.
• Build schedules balancing business needs with team happiness.
• Train, coach, and develop the team for future leadership.

Skills

Team management

Motivation skills

Guest experience creation

Flexibility under pressure

Job description

Who We Are

At South Block, our purpose is simple: To make people feel awesome! We’re not just serving great quality smoothies and bowls, we’re serving up the good vibes, building connections, and creating a community that celebrates individuality.

Our core values keep us grounded:

• BE LIEVE IN YOU RSELF: Believe in your unique abilities and bring your authentic self to work every day.

• SPREAD GOOD VIBES: Fist bumps, smiles, and meaningful connections are our fuel.

• SMALL ACTS HAVE BIG IMPACTS: Every little action adds up to something big.

• WE ARE ONE BLOCK: We celebrate our differences. Together, we are one community.

If you’re all about leading with positivity, making an impact, and having fun while you do it, this is the place for you.

Pay & Perks

We offer a competitive compensation package that includes a base salary range of $60,000-$65,000, plus a yearly bonus potential of up to $10,000 (paid out quarterly). In addition, our Head Coaches are eligible to participate in our deferred profit sharing program of up to $12,000/yr.

We also offer:

• Medical, Dental, and Vision Insurance

• HSA account with employer contributions

• Unlimited Flex Paid Time Off

• FREE Shift Meals + 25% Employee Discount!

• Monthly Parking Reimbursement

• Technology Stipend

• Discounts on childcare, auto, electronics, & more through LifeMart

• Casual Work Environment

• Reasonable operating hours + a supportive, inclusive culture

A Day on the Block

As a Head Coach, you’re at the heart of your business. You’ll be leading a team, inspiring your block, and setting the tone for an awesome guest experience. Here’s what your day might look like:

• Lead with an owner’s mentality - Making sure the team delivers South Block’s high standards every shift.

• Build schedules that balance business needs with team happiness.

• Be the go-to person for guest needs, celebrating wins and solving challenges.

• Train, coach, and develop your team. You’ll know every role inside and out.

• Keep the store running smoothly: ordering supplies, tracking inventory, handling deposits, and keeping your store clean and safe.

• Hire great people, onboard them with energy, and help them grow into future leaders.

• Model positivity, accountability, and the South Block spirit - because how you show up sets the tone for the whole block.

What you’ll bring to the role

• At least 2 years of demonstrated experience managing and motivating a team.

• Willingness to jump in, and lead by example.

• Passion for creating awesome guest experiences.

• Things change fast! You stay cool, flexible, and solution-oriented under pressure.

• Must be at least 18 years old.

• Ability to stand for extended periods, bend, and lift up to 25lbs.

We use eVerify to confirm U.S. Employment eligibility.