Head Cashier

Natural Grocers Good4U; Portland (OR); On-site; Full time

Job summary

A leading grocery store chain seeks a Head Cashier in Portland, responsible for front-end management and cashier training. Candidates should possess strong customer service skills and prior retail experience. This full-time role offers competitive benefits and opportunities for advancement.

Benefits

Birthday Bonus Pay

Health and Wellness Program

Paid Time Off

401k with Company Match

Employee Referral Program

Qualifications

• 1 year cashiering and supervisory experience preferred.
• Ability to pass food safety training and maintain certifications.
• Experience in retail, preferably in a grocery or natural foods store.

Responsibilities

• Providing World Class Customer Service and a positive customer experience.
• Training cashiers and ensuring effective communication of programs.
• Managing daily operations at the front end, including cashier duties.

Skills

Customer Service

Organization

Attention to Detail

Education

High School diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Salary Range

USD $19.00/Hr.

Overview

The Job in a Nutshell:

The Head Cashier is responsible for the successful operation of the front end by cashiering, training, directing, and monitoring cashiers, providing World Class Customer Service, and supporting overall store operations.

Responsibilities

Main Responsibilities:

• Providing World Class Customer Service and a positive customer experience as the top priority.
• Exemplifying integrity, responsibility, and excellence, and adhering to all policies.
• Training all cashiers and ensuring they:
• Communicate about the {N}Power program with customers.
• Notify customers that we donate $.05 to the local foodbank for every transaction using a reusable bag.
• Educate customers on the Nutrient to Know About.
• Promote store seminars and events.
• Complete the Daily Sales Report (DSR) and cashier closeout responsibilities.
• Issue and verify cash drawers.
• Handle returns and overrides at the front end.
• Address customer complaints appropriately.
• Ensure front end sets are full and well-maintained.
• Oversee completion of the front end task list daily.
• Maintain all registers binders.
• Direct cashiers to tasks during slow times.
• Perform cashier duties including running registers, bagging groceries, and carry-out service.
• Monitor, assign, and perform cart checks.
• Answer the telephone.
• Assist in managing special orders.
• Monitor, assign, and grind nut butters.
• Learn product locations across departments to assist customers.
• Participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
• Work a schedule based on store needs, including evenings, weekends, holidays; 5 days, 40 hours/week, with mandatory store meetings.
• This position has limited Manager on Duty responsibilities but is not the overall Manager on Duty.

All employees are expected to be “hands-on” and do whatever it takes to get the job done and support the company's success.

Qualifications

Recipe for Success:

• High School diploma, GED, or equivalent preferred.
• Experience in retail, preferably in a grocery or natural foods store.
• 1 year cashiering experience preferred.
• 1 year supervisory experience preferred.
• Ability to pass food safety training and maintain certifications.
• Ability to manage changing priorities and stay focused.
• Sense of urgency and excellent customer service skills.
• Highly organized with attention to detail.
• Ability to follow directions and complete tasks.
• Cashier trained and able to count currency.
• Proficient in MS Word, Excel, and Outlook.

This description is not an employment contract and may change. Employees must accomplish all assigned tasks.

Benefits Overview

All Crew Members:

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080/year)
• Holiday Pay for 5 Holidays
• Paid Time Off (sick and vacation) increasing with tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program
• Regular pay increases
• Advancement and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week):

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (via short-term disability)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits (e.g., Accident, Long-term Disability)
• Retirement Plan (401k) with Company Match
• Flexible Spending Accounts (FSA and HSA with match)

Diversity Statement

We believe in empowering all people to experience health and wellbeing, honoring diversity, and cultivating inclusion. Our diverse Crew reflects our commitment to equitable access to health and wellness for all.

Physical and Environmental Demands

N = Never, O = Occasional, F = Frequent, C = Constant

Physical requirements include lifting, pushing, pulling, walking, standing, and reaching. Environmental conditions may involve working with tools, dust, fumes, noise, and outdoor elements.