Head Cashier

Natural Grocers; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Head Cashier, where your leadership and customer service skills will shine. In this dynamic role, you'll be responsible for training and directing cashiers, ensuring top-notch service, and supporting store operations. Your ability to manage priorities and maintain a positive environment will be key to creating a memorable shopping experience for customers. This position offers a unique opportunity to grow within the retail sector, all while being part of a team that values integrity and excellence. If you're passionate about customer service and thrive in a fast-paced environment, this is the perfect role for you.

Qualifications

• 1+ year of cashiering and supervisory experience preferred.
• Ability to pass food safety training and maintain certifications.
• Experience in retail, preferably in grocery or natural foods.

Responsibilities

• Provide World Class Customer Service and a positive experience.
• Train cashiers and ensure adherence to policies.
• Handle returns, overrides, and cashier duties.

Skills

Customer Service

Cash Handling

Supervisory Skills

Attention to Detail

Time Management

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Job description

The Head Cashier is responsible for the successful operation of the front end by cashiering, training, directing, and monitoring cashiers, providing World Class Customer Service, and supporting overall store operations.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

06 / 11 / 2024

Responsibilities

1. Providing World Class Customer Service and a positive customer experience as the number one priority.
2. Exemplifying integrity, responsibility, and excellence and adhering to all policies.
3. Training all cashiers and ensuring cashier duties include: communicating about the {N}Power program with customers, notifying customers that we donate $.05 to the local foodbank for every transaction where a reusable bag is used, educating customers on the Nutrient to Know About, promoting store seminars and events.
4. Completing the Daily Sales Report (DSR) and cashier closeout responsibilities.
5. Issuing and verifying cash drawers.
6. Handling returns and overrides at the front end.
7. Addressing customer complaints appropriately.
8. Ensuring front end sets are full and well-maintained.
9. Overseeing completion of the front end task list daily.
10. Maintaining all register binders.
11. Directing cashiers to tasks during slow times at the register.
12. Performing general cashiering and checkout duties including running a cash register, bagging/boxing groceries, and providing carry-out service.
13. Monitoring, assigning, and performing cart checks.
14. Answering the telephone.
15. Assisting in managing special orders.
16. Monitoring, assigning, and grinding nut butters.
17. Learning product locations across departments to assist customers.
18. Participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
19. Working a schedule based on store needs, including evenings, weekends, and holidays. The position requires working five days, 40 hours per week, and attending mandatory store meetings.
20. This position has limited Manager on Duty responsibilities but is not intended to be the overall Manager on Duty for the store.

Although this outline covers the main responsibilities, all employees are expected to be “hands-on” and do whatever it takes to get the job done and help the company thrive.

Qualifications

Recipe for Success :

1. High School diploma, GED, or equivalent preferred.
2. Experience in retail, preferably in a grocery or natural foods environment.
3. At least 1 year of cashiering experience preferred.
4. At least 1 year of supervisory experience preferred.
5. Ability to pass food safety training and maintain certifications as required.
6. Ability to manage changing priorities and stay focused.
7. Sense of urgency in completing tasks.
8. Highly organized with great attention to detail.
9. Ability to follow directions and follow through.
10. Cashier trained and able to count currency.
11. Proficient in MS Word, Excel, and Outlook.

This job description is not an employment contract and is subject to change. Employees are expected to accomplish any tasks assigned by their manager or other store support staff.