Head Cashier

Natural Grocers Good4U; Denver (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading grocery store brand seeks a Head Cashier to oversee operations at the front end. This role includes training cashiers, ensuring customer satisfaction, and completing daily sales reports. Ideal candidates will have retail experience and excellent organizational skills, along with the ability to deliver outstanding customer service.

Benefits

Birthday Bonus Pay

Vitamin Bucks (up to $2,080 annually)

Paid Time Off with tenure

Health and Wellness Program

Retirement Savings Plan (401k) with company match

Qualifications

• Preferred experience in retail, especially in a grocery environment.
• 1 year of cashiering and supervising others preferred.
• Must be cashier trained and able to count currency.

Responsibilities

• Train and monitor cashiers while providing World Class Customer Service.
• Direct cashiers to tasks during slow times at the register.
• Perform general cashiering duties including running a cash register.

Skills

Customer Service

Organizational Skills

Attention to Detail

Education

High School diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Salary Range

USD $21.05/Hr.

Overview

The Job in a Nutshell:

The Head Cashier is responsible for the successful operation of the front end by cashiering, training, directing, and monitoring cashiers, providing World Class Customer Service, and supporting overall store operations.

Responsibilities

Main Ingredients:

• Providing World Class Customer Service and a positive customer experience as the number one priority.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Training all cashiers and ensuring they:
• Communicate about the {N}Power program with customers.
• Notify customers that we donate $.05 to the local foodbank for every transaction where a customer uses a reusable bag.
• Educate customers on the Nutrient to Know About.
• Promote store seminars and events.
• Complete the Daily Sales Report (DSR) and cashier closeout responsibilities.
• Issue and verify cash drawers.
• Handle returns and overrides at the front end.
• Address customer complaints appropriately.
• Ensure that front end sets are full and well-maintained.
• Oversee completion of the front end task list daily.
• Maintain all registers binders.
• Direct cashiers to tasks during slow times at the register.
• Perform general cashiering and checkout duties including running a cash register, bagging/boxing groceries, and providing carry-out service.
• Monitor, assign, and perform cart checks.
• Answer the telephone.
• Assist in managing special orders.
• Monitor, assign, and grind nut butters.
• Learn the location of products in all departments to direct customers.
• Participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
• Work a schedule based on store needs, including evenings, weekends, and holidays. The position requires working five days, 40 hours per week, and attending mandatory store meetings.
• This position has limited Manager on Duty responsibilities but is not intended to be the overall Manager on Duty for the store.

Employees are expected to be “hands-on” and do whatever it takes to get the job done and help the company thrive.

Qualifications

Recipe for Success:

• High School diploma, GED, or equivalent preferred.
• Experience in retail, especially in a grocery or natural foods environment, is preferred.
• 1 year of cashiering experience preferred.
• 1 year of supervising others preferred.
• Ability to pass food safety training and maintain certifications.
• Ability to manage changing priorities and stay focused.
• Sense of urgency in completing tasks.
• Excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel, and Outlook.

This job description is not an employment contract and may change. Employees are required to accomplish all tasks assigned by their manager.

Benefits Overview

All Crew Members:

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 annually)
• Holiday Pay for 5 holidays
• Paid Time Off (sick days and vacation) with tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program
• Regular pay increases
• Advancement and career development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week):

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave
• Company Paid Short-Term Disability and Life Insurance
• Voluntary benefits including Hospital Indemnity, Accident Insurance, Long-Term Disability, Term Life
• Retirement Savings Plan (401k) with company match
• Flexible Spending Accounts (FSA and HSA with match)

Diversity Statement

We are committed to diversity and inclusion, believing that all people should experience health and wellbeing. We honor differences, embrace diversity, and cultivate inclusion to support our mission of equitable access to health and wellness for all.

Physical and Environmental Demands

Physical requirements include lifting, pushing, pulling, walking, standing, and reaching. Environmental demands include working with tools, dust, fumes, noise, and in various weather conditions.