Head Baker

Metric Coffee Co; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the café industry is seeking a Bakery Manager for their new all-day café. The role requires strong leadership and operational skills to manage a bakery team while ensuring high standards of product quality and customer service. Ideal candidates will have experience in food service management and a passion for creating quality baked goods in a dynamic environment.

Qualifications

• Minimum of 1-3 years of experience in bakery or food service management.
• Strong leadership and multitasking skills are essential.
• Food Handlers License (ServSafe) and Food Safety Manager certification are required.

Responsibilities

• Oversee all bakery operations, including production and inventory management.
• Train and manage bakery staff and ensure high quality standards.
• Monitor budgets and control costs while ensuring compliance with health regulations.

Skills

Leadership

Organizational Skills

Multitasking

Communication

Customer Service

Education

High school diploma or equivalent

Degree in culinary arts or related field

Job description

JOB SUMMARY:

Metric is looking for a skilled and motivated leader to oversee the daily operations of our soon-to-open all-day café in Avondale. This role will involve managing our in-house bakery and leading a small baking team in our first phase, with the goal of expanding our offerings in phase two once our team and systems are well-established.

The ideal candidate has experience opening restaurants or bakeries and understands the dynamic nature of launching a new business. This role requires wearing many hats, demonstrating strong leadership, and maintaining high standards of quality and customer service.

KEY RESPONSIBILITIES:

+ Operations Management:Oversee all bakery operations, including production,

inventory management, and ensuring compliance with health and safety

regulations.

+ Staff Supervision:Train, and manage bakery staff. Delegate tasks, and ensure

staff adhere to established protocols and standards to hold staff accountable.

Ensuring staff is on time, clocked in and taking breaks, opening and closing

tasks are performed.

+ Quality Control:Maintain high standards for product quality and consistency in

conduction with the supervisor. Conduct regular quality checks and ensure all

products meet our specifications.

+ Customer Service:Ensure exceptional customer service by addressing customer

inquiries and complaints promptly and professionally.

+ Financial Management:Monitor budgets, control cost and invoicing.

+ Inventory Management:Communicate with shift lead bakers to manage inventory

levels, place orders for supplies, and oversee stock rotation to minimize waste.

+ Menu Development:Collaborate with the team to develop new products and menu

items. Stay informed about industry trends and incorporate innovative ideas.

+ Health and Safety Compliance:Ensure all bakery activities comply with health,

safety, and sanitation standards. Conduct regular inspections and staff

training.

+ Equipment Maintenance:Oversee the maintenance and proper functioning of all

bakery equipment. Arrange for repairs and servicing as needed.

REQUIRED QUALIFICATIONS:

+ Experience:Minimum of 1-3 years of experience in a bakery or food service

management role.

+ Education:High school diploma or equivalent. A degree in culinary arts or a

related field is a plus.

+ Skills:Strong leadership, organizational, and multitasking skills. Excellent

communication and customer service abilities.

+ Knowledge:In-depth knowledge of baking techniques, food safety regulations, and

inventory management.

+ Certifications:Food Handlers License (ServSafe), Food Safety Manager (ServSafe) certification is required.

PHYSICAL REQUIREMENTS:

+Ability to stand for extended periods.

+Ability to lift and carry up to 50 pounds.

+Ability to work in a fast-paced and physically demanding environment.

WORKING CONDITIONS:

+Flexible schedule, including early mornings, weekends, and holidays.

+Work in a bakery environment with exposure to heat, cold, and various kitchen equipment.

At Metric, we are committed to creating good jobs. We value diversity and always consider job

applicants based on work experience, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates with diverse backgrounds, identities, skills, and abilities to apply. If you require reasonable accommodation in completing the application, interview or assessment process, please direct your inquiries to a member of the People team at [e-mail].

We are proud to be a B Corp and equal opportunity employer.