HCV Manager

HOUSING AUTHORITY LONOKE COUNTY; Jacksonville (AR); Hybrid; USD 65,000 - 85,000; Full time

Job summary

HOUSING AUTHORITY LONOKE COUNTY seeks a knowledgeable HCV Manager to oversee the Housing Choice Voucher program and ensure compliant administration. The role involves supervising operations, wait lists, eligibility determinations, recertifications, and rent calculations in a hybrid Jacksonville, AR setting.

Responsibilities include regular communication with participants, landlords, and partners; reviewing documents for accuracy; HUD compliance; and coordinating audits, reports, and process

Qualifications

• Knowledge of Housing Choice Voucher (Section 8) regulations and HUD guidelines.
• Experience in case management, client services, or program administration in housing or social services.
• Strong organizational skills to manage multiple cases and deadlines.
• Clear written and verbal communication with diverse populations.
• Ability to learn new software and databases used in housing programs.
• Problem-solving and sound judgment handling sensitive information.
• Ability to supervise staff in a hybrid work environment.
• High school diploma or equivalent; relevant postsecondary education preferred.
• Experience with public housing or vouchers is beneficial.

Responsibilities

• Oversee HCV program operations and ensure compliant administration.
• Supervise staff and coordinate wait lists and eligibility determinations.
• Oversee annual/interim recertifications and rent calculations.
• Communicate with participants, landlords, and partners regularly.
• Review documentation for accuracy and HUD compliance.
• Prepare reports, support audits and inspections.
• Collaborate with leadership to improve processes and customer service.

Skills

Affordable housing knowledge

Case management

Organizational skills

Communication skills

Problem-solving

Team leadership

Hybrid work adaptability

Education

High school diploma

Public administration degree preferred

Social services degree preferred

Tools

MS Office

Housing management systems

Job description

Company Description

HOUSING AUTHORITY LONOKE COUNTY is a public housing organization based in Carlisle, Arkansas, serving residents across Lonoke County and surrounding communities. The authority works to provide safe, affordable housing options and supportive services to individuals and families with diverse needs. As a mission-driven organization, it focuses on community engagement, responsible stewardship of public resources, and compliance with federal, state, and local housing regulations. Team members contribute to improving quality of life for residents while helping maintain stable, well-managed housing programs.

Role Description

The HCV Manager is responsible for overseeing the Housing Choice Voucher (Section 8) program and ensuring consistent, compliant administration of all related activities. This full-time, hybrid role is based in Jacksonville, AR, with some work-from-home flexibility. Day-to-day tasks include supervising HCV program operations, managing wait lists, and coordinating eligibility determinations, annual and interim recertifications, and rent calculations. The HCV Manager will communicate regularly with participants, landlords, and community partners; review documentation for accuracy; ensure adherence to HUD regulations and agency policies; and resolve participant and owner concerns in a timely, professional manner. The role also involves monitoring program performance, preparing required reports, supporting audits and inspections, and collaborating with leadership to improve processes, maintain high customer service standards, and meet organizational goals.

Qualifications

• Demonstrated knowledge of affordable housing programs, including Housing Choice Voucher (Section 8) regulations, HUD guidelines, and related compliance requirements.
• Experience in case management, client services, or program administration, preferably in a housing authority or social services environment.
• Strong organizational and time-management skills, with the ability to handle multiple cases, deadlines, and priorities accurately and efficiently.
• Effective written and verbal communication skills, including the ability to explain policies clearly and interact respectfully with diverse populations.
• Proficiency with standard office software (e.g., MS Office) and housing or property management systems; ability to learn new technology and databases.
• Problem-solving and conflict-resolution skills, with sound judgment in handling sensitive information and complex situations.
• Ability to work both independently and collaboratively, including supervising or guiding staff as needed in a hybrid work environment.
• High school diploma or equivalent required; postsecondary education in public administration, social services, business, or a related field is preferred.
• Prior experience with public housing, vouchers, or related regulatory programs is highly beneficial.
• Commitment to equity, non-discriminatory practices, and providing respectful, high-quality service to all participants and partners.