HCV Intake & Client Experience Coordinator

Socket.dev; Michigan; On-site; USD 42,000 - 64,000; Full time

Job summary

Grand Rapids Housing Commission (GRHC) seeks a qualified HCV Customer Service and Intake Coordinator to be the frontline contact for applicants and participants. You will guide individuals through the intake and application process, verify documents, and ensure timely compliance with program rules.

Collaborating with case managers and external partners, you will streamline intake operations and maintain high standards of confidentiality while delivering exceptional customer service to diverse

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Three years experience in customer service, preferably within housing or social services.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Proficiency in Microsoft Office Suite and database management systems.
• Excellent verbal and written communication skills.

Responsibilities

• Respond promptly and professionally to inquiries about the HCV program.
• Coordinate and manage the intake process, including application distribution, collection, and initial eligibility screening.
• Verify documentation and maintain accurate records in compliance with federal, state, and local housing regulations.
• Schedule and conduct interviews or appointments with applicants to gather necessary information and explain program requirements.
• Collaborate with case managers, housing specialists, and other stakeholders to ensure seamless communication and follow-up.
• Maintain confidentiality and handle sensitive information with discretion and professionalism.
• Assist in preparing reports and tracking program metrics related to customer service and intake activities.
• Identify opportunities to improve customer service processes and contribute to policy development.

Skills

Customer service

Organizational skills

MS Office

Verbal communication

Written communication

Education

High school diploma or equivalent

Associate degree or higher

Tools

Database management systems

General office software

Job description

Grand Rapids Housing Commission (GRHC) seeks a qualified HCV Customer Service and Intake Coordinator to be the frontline contact for applicants and participants. You will guide individuals through the intake and application process, verify documents, and ensure timely compliance with program rules.

Collaborating with case managers and external partners, you will streamline intake operations and maintain high standards of confidentiality while delivering exceptional customer service to diverse