HCV Coordinator

Grand Rapids Housing Commission; Grand Rapids (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

The Grand Rapids Housing Commission is seeking an HCV Coordinator to manage and oversee the Housing Choice Voucher program. This role entails coordinating with landlords and applicants to ensure compliance with regulations while providing excellent customer service to facilitate stable housing solutions.

Ideal candidates possess a degree in social services or public administration, experience in housing assistance programs, and strong organizational skills. Position supports the mission of providing affordable housing opportunities.

Qualifications

• Experience working with housing assistance programs, preferably Housing Choice Voucher or similar federal housing programs.
• Strong knowledge of HUD regulations and Housing Quality Standards (HQS).
• Excellent organizational skills with the ability to manage multiple cases and maintain detailed records.

Responsibilities

• Manage the intake and eligibility determination process for HCV applicants and participants.
• Coordinate housing inspections and ensure compliance with Housing Quality Standards (HQS).
• Serve as a liaison between voucher holders, landlords, and property management to facilitate lease-up and ongoing tenancy.

Skills

Strong communication skills

Organizational skills

Problem-solving skills

Knowledge of HUD regulations

Proficiency in Microsoft Office Suite

Education

Associate’s or Bachelor’s degree in social services, public administration, or related field

Tools

Housing management software

Job description

The Grand Rapids Housing Commission (GRHC) administers affordable housing programs that serve low-income households in Kent and Ottawa County. The GRHC operates eight low-income housing developments and administers federal rental subsidy programs as well as a Rapid Re-Housing program. As an organization, we are committed to offering quality affordable housing, essential resources through advocacy and partnerships, and promoting self-sufficiency to strengthen communities.

Our organization creates HOMES by:

• Housing: We believe that everyone deserves a place to call home
• Open communication: We share our ideas in a collaborative setting by building trust through clear and consistent communication, valuing every voice.
• Mutual Respect: We honor and value each individual, fostering a culture where every voice is heard and respected.
• Excellence: We strive for excellence in everything we do, by promoting a culture of accountability and continuous growth.
• Supportive Communities: We create communities that emphasize wellbeing and offer wholistic support motivating individuals and families to thrive.

We are proud of the individuals that we help and serve, and we’d love you to join us!

About the Role:

The HCV Coordinator plays a critical role in managing and overseeing the Housing Choice Voucher (HCV) program to ensure eligible participants receive timely and effective housing assistance. This position involves coordinating with landlords, applicants, and various community partners to facilitate the leasing process and maintain compliance with federal, state, and local regulations. The coordinator will monitor program performance, track participant eligibility, and assist in resolving issues related to voucher utilization and housing quality standards. By maintaining accurate records and providing excellent customer service, the HCV Coordinator helps promote stable housing solutions for low-income families and individuals. Ultimately, this role supports the mission of providing safe, affordable housing opportunities while ensuring program integrity and efficiency.

Minimum Qualifications:

• Associate’s or Bachelor’s degree in social services, public administration, or related field.
• Experience working with housing assistance programs, preferably Housing Choice Voucher or similar federal housing programs.
• Strong knowledge of HUD regulations and Housing Quality Standards (HQS).
• Excellent organizational skills with the ability to manage multiple cases and maintain detailed records.
• Proficient in Microsoft Office Suite and experience with housing management software.

Preferred Qualifications:

• Experience working directly with low-income or vulnerable populations.
• Familiarity with local housing market conditions and landlord networks.
• Certification in Housing Choice Voucher program administration or related credentials.
• Bilingual abilities to effectively communicate with diverse populations.

Responsibilities:

• Manage the intake and eligibility determination process for HCV applicants and participants.
• Coordinate housing inspections and ensure compliance with Housing Quality Standards (HQS).
• Serve as a liaison between voucher holders, landlords, and property management to facilitate lease-up and ongoing tenancy.
• Maintain accurate and up-to-date participant files and program documentation in accordance with HUD regulations.
• Provide guidance and support to participants regarding program rules, lease agreements, and housing options.
• Monitor voucher utilization and assist in preparing reports for program performance and compliance.
• Collaborate with community organizations and service providers to support participant needs and housing stability.
• Address and resolve participant and landlord concerns or disputes in a timely and professional manner.

Skills:

The HCV Coordinator uses strong communication skills daily to interact effectively with participants, landlords, and community partners, ensuring clear understanding of program requirements and housing options. Organizational skills are essential for managing participant files, scheduling inspections, and tracking voucher utilization to maintain compliance and program efficiency. Problem-solving skills help the coordinator address and resolve issues related to housing quality, lease agreements, and participant concerns promptly. Knowledge of HUD regulations and housing standards guides the coordinator in maintaining program integrity and adherence to federal guidelines. Additionally, proficiency with housing management software and Microsoft Office tools supports accurate data entry, reporting, and documentation necessary for successful program administration.