HCV Specialist I

Roanoke-Redevelopment-and-Housing-Authority-; Roanoke (VA); On-site; USD 38,000 - 54,000; Full time

Job summary

Roanoke Redevelopment and Housing Authority is seeking a HCV Specialist I to join its Housing Choice Voucher team in Roanoke, Virginia. This full-time role handles leasing-related tasks, enters initial Section 8 applications, and determines eligibility based on income and family size.

The position requires accurate data entry, documentation review, and computing housing payments and rental rates. You will communicate with clients and landlords and support lease signings and program compliance.

Qualifications

• High School Diploma or GED and two years of work with a public-contact role or social services program.
• Associates or Bachelor's degree preferred in public administration, social sciences, or related field.
• Bilingual (Spanish and English) preferred.
• Housing Choice Voucher Rent Calculation Specialist Certification required.

Responsibilities

• Enter initial Section 8 applications into tenant-based software and determine eligibility based on income and family size.
• Compute housing assistance payments and family rental rates; notify clients and landlords of changes.
• Review documents, verify income, and update client records in Excel.
• Assist with signing leases, processing verifications, and responding to client inquiries.

Skills

Public contact experience

Data entry

Communication skills

Education

High School Diploma or GED

Associates/Bachelors degree preferred

Job description

HCV Specialist I (Full Time)
Location: Roanoke, VA 24017
Department: Housing Choice Voucher

General Definition of Work

Performs work participating in leasing agent functions, entering initial applications into Section 8 tenant-based computer software, reviewing new applications, determining eligibility for participation based on income and family size, requesting supporting documents from external agencies, computing housing assistance payments and family rental rates, completing criminal history request forms on all applicants, and other work as apparent or assigned.

This position reports to the Housing Choice Voucher Manager .

Essential Functions

Enters initial applications into Section 8 tenant-based computer software; reviews new applications, determines eligibility for participation based on income and family size; requests supporting documents from external agencies; computes housing assistance payments and family rental rates; and completes criminal history request forms on all applicants.

Updates electronic files regarding changes in rental or employment status; receives, records, transcribes and posts client demographic and financial data in an accurate and efficient manner.

Performs complex mathematical computations; determines appropriate codes for recording various transactions or documents; enters monthly changes to client and RRHA payment accounts in Section 8 tenant-based software and in Microsoft Excel reports and records to client accounting records in specific and specialized transaction areas; uses calculators, photocopiers and/or personal computers on a daily basis; and maintains office files in an orderly and efficient manner.

Communicates with clients in a clear, professional and sensitive manner; answers client questions regarding the Housing Choice Voucher (HCV) program; instructs clients on responsibilities for partcipating in the program; provides information on established routines and procedures; and takes client complaints regarding a landlords failure to repair or maintain the rental unit and passes it on to the proper designee.

Receives and processes changes in client income levels and family composition; verifies income to compute and adjust rent; posts rent changes and other changes to appropriate records; and generates or composes letters notifying the client and landlord of changes.

Answers client inquiries concerning rental, special maintenance, damage and other charges or fines that have been levied by the landlord, and follows through on complaints with program participants; explains security deposit and rent amounts to clients and landlords; and obtains all pertinent documentation.

Receives and processes termination and new employment verification information; notifies landlords of changes in their tenants statuses; assists clients and landlords with the signing of new leases and contracts; generates form letters and composes specific correspondence to program participants, owners and other service agencies; prepares notifications, contracts, correspondence and routine reports from Microsoft Excel files; and sends landlords a copy of any moving notices submitted by clients to RRHA.

Minimum Qualifications

High School Diploma or GED and two (2) years of practical work experience in a position involving significant public contact, education, job training, social services programs whose core group of participants is low or very low-income individuals, housing subsidy programs, leasing, or rent calculation, or a combination of equivalent education and experience.

Preferred Qualifications

Associates degree or Bachelors degree with a major in public administration, social sciences, or related field. Experience working with education, job training, and social services programs whose core group of participants is low or very low-income individuals. Experience working with housing subsidy programs, leasing, and/or Rent Calculation Certification. Bilingual, Spanish and English preferred.

Special Qualifications

Obtains Housing Choice Voucher Rent Calculation Specialist Certification.

Valid state identification or drivers license in the Commonwealth of Virginia.

Working Conditions

The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of the position and, if necessary, the employee must engage in an interactive process with RRHA HR to determine what accommodations may be possible.

Employees sit frequently or most of the time of the time but may sometimes walk or sometimes stand for periods of time.

This classification involves physical agility requirements such as: climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, repetitive motions and manual dexterity.

Sensory requirements include standard vision requirements , ability to express ideas and standard hearing requirements .

Physical Exertion (Pounds)

Up to 10

Frequently or most of the time

Up to 25

Seldom or never

Up to 50

Seldom or never

Up to 100

Seldom or never

100 or more

Seldom or never

Work near moving mechanical parts

Seldom or never

Work in high, precarious places

Seldom or never

Toxic or caustic chemicals

Seldom or never

Outdoor weather conditions

Seldom or never

Extreme Cold, non-weather

Seldom or never

Extreme Heat, non-weather

Seldom or never

Seldom or never

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