HCM Payroll Specialist

Premier Payroll Services, Inc.; Royersford (Montgomery County); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Health/Dental Insurance/Group TermLife

401(k) with match and profit sharing

Generous Bonus plan

Early Friday finish: 1:30 PM

Job summary

PremierNow is seeking a world-class HCM Payroll Specialist to deliver accurate payroll processing, build trusted client relationships, and promote best practices across the system.

The role requires troubleshooting inquiries via phone and email, leveraging isolved, and supporting modules like Time & Attendance, HRIS, and Onboarding. In-office position in Royersford, PA with comprehensive benefits.

Qualifications

• 3+ years in a client service environment.
• Experience with web-based programs supporting clients.
• Experience with isolved or similar payroll systems.
• Excellent analytical and time management skills.
• Strong written and verbal communication for client-facing scenarios.
• Associates Degree and ability to work both independently and in a team.

Responsibilities

• Process payrolls with high accuracy.
• Build and manage client relationships via phone and email.
• Investigate and resolve a high volume of client inquiries.
• Provide proactive service to maximize system utilization.
• Document interactions in the CRM for retention.
• Collaborate with internal staff to resolve client projects.
• Engage in ongoing training to stay current on legislation.

Skills

Customer service

Communication

Time management

Analytical skills

Microsoft Office

Independent work

Team player

Self-starter

Education

Associates Degree

FPC/CPP/SHRM certifications preferred

Tools

isolved

CRM system

Job description

The HCM Payroll Specialist is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The HCM Payroll Specialist will leverage technology to ensure clients see a return on their investment by providing in all areas of the system and influencing clients to utilize system best practices to align with employee usage strategies.

HCM Payroll Specialist Responsibilities:

• Ensure payrolls are processed with high accuracy
• Manage and build relationships with clients via phone and e-mail
• Investigate, troubleshoot and resolve a high volume of client inquiries received through both phone and e-mail while anticipating additional questions and needs
• Provide proactive service and consultation to maximize client employee usage and overall system utilization
• Contribute to client retention and satisfaction through timely follow-up and completion of issues
• Determine appropriate resources necessary for each client inquiry and issue resolution
• Coordinate with internal staff and higher-level specialists as needed to resolve client projects and utilize best practices
• Enter relevant information into the CRM system after each contact to ensure quality data to enable effective client retention
• Actively engage in continuous learning and self-improvement to complete required training programs, enhance system knowledge and stay up to date on legislation impacting clients
• Become proficient assisting clients with additional modules of isolved: Time & Attendance/PTO, HRIS & Onboarding, Journal Entries, etc.

Payroll Specialist Requirements:

• Minimum of 3 years of working in a client service/customer service environment
• Comfortable learning new web-based programs that assist in serving our clients, as security and efficiency needs continually change in the payroll industry.
• Experience with a web-based operating system such as isolved
• Excellent analytical and time management skills
• Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
• Excellent communication skills (both verbal and written) for a professional client-facing experience
• Proficient using Microsoft Office
• Highly motivated individual that is a self-starter in a fast-paced environment that is continually changing
• Associates Degree
• FPC, CPP and/or SHRM certifications preferred but not required
• In office position located in Royersford, PA

Compensation & Benefits:

• Compensation commensurate with experience: $27-$30/hr
• Benefits package includes:
  • Health/Dental Insurance/Group Term Life/Voluntary Benefits
  • 401(k) with match and profit sharing
  • Generous Bonus plan
  • Work day ends at 1:30 PM Fridays (generally all year round)

About PremierNow:

With the latest Payroll, Time & Attendance, and HR solutions that are customizable to our clients' business needs, PremierNow provides our 1600+ clients access to iSolved - a web-based, cutting-edge software provider that serves over 4 million employees nationwide. iSolved offers comprehensive payroll, HR, Time & Attendance, and Benefits software that is easy to use for administrators and employees alike.

As a family-owned business, service has always been a priority. PremierNow works hard to provide our growing client base access to the latest technology without losing the personal touch - which is the heart of our business. We set ourselves apart from the big-box payroll providers by ensuring that a real person always answers the phone. We provide exceptional guidance and resources and access to custom solutions, so we give each client what they need - whether they have 1 employee or 1000.

As part of the PremierNow team, you can expect consistent teamwork - as we rely on each other throughout the day. We work in a family-like environment that thrives on hard work, flexibility, teamwork, and communication.