HCM Payroll Account Manager

OneDigital; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

OneDigital in the United States seeks an Account Manager to build and maintain long-term client relationships for the iSolved HCM platform. You will serve as a trusted advisor, deliver product education, resolve issues, and identify opportunities to expand platform adoption through additional features and services.

The role requires exceptional customer service, strong problem-solving abilities, attention to detail, and experience supporting Payroll, HCM, or HRIS software.

Qualifications

• Associate degree required.
• 3+ years supporting Payroll, HCM, or HRIS software, or SaaS client support.
• Experience using isolved is required.
• Excellent customer service and communication skills.
• Strong analytical and troubleshooting abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated independence with cross-functional collaboration.

Responsibilities

• Build and maintain relationships with assigned clients as the primary contact.
• Proactively evaluate client utilization of the HCM platform to maximize value.
• Educate clients on underutilized modules and solutions aligned with business goals.
• Research, troubleshoot, and resolve client questions and system issues promptly.
• Provide guidance on Payroll, HR, Benefits, Time & Attendance, and Tax functionality.
• Identify opportunities for upselling and cross-selling additional products and services.
• Respond to client inquiries via phone, email, and other channels with high service standards.
• Deliver training enabling clients to manage their HCM and payroll operations independently.
• Document all client interactions, issues, resolutions, and follow-ups in the CRM.
• Collaborate with internal departments to ensure timely issue resolution and client success.
• Continuously identify process improvements for client experience and efficiency.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Communication skills

Analytical skills

Multi-tasking

Problem-solving

Independent, cross-functional

Education

Associate degree

Tools

isolved

Job description

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

The Account Manager is a client-focused professional responsible for building and maintaining strong, long-term customer relationships while ensuring clients maximize the value of their Human Capital Management (HCM) platform. Serving as a trusted advisor, the Account Manager provides ongoing support, resolves client issues, delivers product education, and identifies opportunities to expand platform adoption through additional features and services.

This role requires exceptional customer service skills, strong problem-solving abilities, attention to detail, and expertise in isolved HCM solutions. Account Managers independently manage a portfolio of client accounts, exercise sound judgment when addressing unique client situations, and provide strategic guidance that supports each client’s operational success.

As one of the primary points of contact, the Account Manager plays a critical role in delivering an exceptional customer experience and fostering lasting client partnerships.

Key Responsibilities

• Build and maintain strong relationships with assigned clients, serving as their primary point of contact for ongoing account management and support.
• Proactively evaluate client utilization of the HCM platform to ensure they are receiving maximum value from available features and functionality.
• Educate clients on underutilized modules and recommend solutions that align with their business needs and operational goals.
• Research, troubleshoot, and resolve client questions and system-related issues in a timely and professional manner.
• Provide guidance on Payroll, Human Resources, Benefits Administration, Time & Attendance, and Tax functionality.
• Identify opportunities for upselling and cross-selling additional products and services that enhance the client experience.
• Respond to client inquiries via phone, email, and other communication channels while maintaining high service standards.
• Deliver training and education that enables clients to confidently manage their HCM and payroll operations independently.
• Accurately document all client interactions, issues, resolutions, and follow-up activities within the CRM system.
• Collaborate with internal departments to ensure seamless communication, timely issue resolution, and overall client success.
• Continuously identify opportunities to improve internal processes, client experience, and operational efficiency.
• Perform additional duties and special projects as assigned.

Qualifications

• Associate degree required.
• Minimum of three (3) years of experience supporting Payroll, Human Capital Management (HCM), or HRIS software, or three (3) years of experience supporting clients in a SaaS environment.
• Experience using isolved is required
• Exceptional customer service skills with a genuine passion for helping clients succeed.
• Excellent verbal and written communication skills with the ability to build strong client relationships.
• Strong analytical and troubleshooting skills with the ability to identify practical, client-focused solutions.
• Proven ability to manage multiple priorities, meet deadlines, and stay organized in a fast-paced environment.
• Sound business judgment and the ability to understand client objectives while recommending solutions that drive success.
• Ability to quickly learn new technologies through formal training and self-directed learning.Highly detail-oriented, organized, and results-driven.
• Demonstrated ability to work independently while collaborating effectively with cross-functional teams.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant To Local Fair Chance Ordinances, We Will Consider Qualified Applications With Arrest Or Conviction Records For Employment. For Applicable Candidates, The Following Ordinances Are Linked Here To Inform You Of Your Rights As An Applicant

City and County of San Francisco

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!