HCI Platform Engineer — VMware & Hybrid Infra

ADT; Knoxville (TN); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work 4:1

Job summary

ADT is seeking an HCI Platform Analyst to support and operate enterprise hyperconverged infrastructure across data center and hybrid platforms. You will monitor, provision, and troubleshoot compute, storage, and networking components.

The ideal candidate is hands-on with foundational HCI knowledge, able to follow runbooks, perform routine maintenance, and contribute to secure, stable environments under established engineering standards. This role participates in 24x7 on-call coverage.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 2–5+ years of experience in infrastructure operations, system administration, or data center support roles.
• Hands-on experience with virtualization platforms (VMware preferred).
• Exposure to enterprise infrastructure environments (compute, storage, or networking).

Responsibilities

• Support day-to-day operations of hyperconverged infrastructure (HCI) stacks, including compute nodes, storage nodes, and integrated networking components.
• Assist with building, deploying, and expanding HCI clusters under guidance of senior engineers.
• Install, configure, and support hypervisor platforms (VMware ESXi/vCenter preferred) across HCI environments.
• Perform routine system administration tasks including patching, upgrades, monitoring, and lifecycle maintenance of HCI systems.
• Execute code currency and patching activities, ensuring environments remain compliant with vendor and security standards.
• Support provisioning and management of virtual machines, storage resources, and cluster configurations.
• Assist with management of Layer 2 switching, VLAN configurations, and basic network connectivity within HCI stacks.
• Support and troubleshoot infrastructure components including compute, storage, and network layers.
• Monitor infrastructure performance (CPU, memory, storage, latency) and elevate issues when thresholds are exceeded.
• Assist with OS installations, system builds, and server provisioning activities.
• Support license management tracking and validation for infrastructure platforms and software.
• Execute standard migration activities (VM migrations, storage moves, cluster workload balancing) following runbooks.
• Coordinate with vendors for support cases, troubleshooting, and hardware/software issue resolution.
• Provide support for observability and monitoring platforms, ensuring accurate alerting and visibility into system health.
• Perform remote hands activities, including coordination with data center teams for hardware tasks and troubleshooting.
• Support infrastructure services including DNS, VLANs, VIPs, and load balancing integrations required by application workloads.
• Follow operational runbooks for incident response, change implementation, and maintenance activities.
• Troubleshoot L2-level infrastructure issues and elevate complex problems with clear diagnostics.
• Maintain system documentation, runbooks, and inventory records.
• Participate in 24x7 on‑call rotation, providing after‑hours support for infrastructure incidents.
• Perform other duties as assigned.

Skills

HCI concepts

VMware ESXi/vCenter

Layer 2 networking

DNS / VIPs / load balancing

Observability tools

Scripting (PowerShell/Python)

Troubleshooting

SOP adherence

Attention to detail

Collaboration

ITIL familiarity

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

VMware ESXi/vCenter

Job description

ADT is seeking an HCI Platform Analyst to support and operate enterprise hyperconverged infrastructure across data center and hybrid platforms. You will monitor, provision, and troubleshoot compute, storage, and networking components.

The ideal candidate is hands-on with foundational HCI knowledge, able to follow runbooks, perform routine maintenance, and contribute to secure, stable environments under established engineering standards. This role participates in 24x7 on-call coverage.