HCBS Community Liaison

SUN Behavioral Health; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO

Medical Insurance

401(k) with match

Short-term disability & life insurance

FSA/HSA options

EAP

Job summary

Turning Point Family Services, part of the SUN Behavioral Health network, seeks a Community Liaison to expand outreach, build referral relationships, and raise awareness of programs in Charlotte and surrounding areas.

You will travel locally, conduct market research, and support growth initiatives while collaborating with clinical and leadership teams to enhance service delivery and community impact.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Marketing, Business Admin, Healthcare Admin, Communications, or related field preferred.
• 1+ year experience in healthcare, behavioral health, human services, or related field.

Responsibilities

• Travel locally within assigned territories to develop referral relationships and represent TPFS.
• Conduct market research to identify trends and community needs.
• Assist with development and implementation of business development and outreach plans.
• Support annual marketing initiatives and growth strategies.
• Represent TPFS at community events and outreach activities.
• Promote TPFS services within the community.
• Track outreach activities and evaluate effectiveness of efforts.
• Collaborate with clinical, operational, and leadership teams.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Time management

Independent worker

CRM systems

Driver's license

Education

HS Diploma or GED

Bachelor’s degree in Marketing or related field

Tools

Microsoft Office

CRM systems

Job description

Community Liaison

Location

Charlotte, North Carolina

Position Summary

Turning Point Family Services (TPFS) is seeking a motivated and community-focused Community Liaison to support business development and outreach initiatives throughout our service areas. This role is responsible for building relationships with referral sources, healthcare professionals, community organizations, and other stakeholders to increase awareness of TPFS programs and services. The Community Liaison will play an important role in enhancing community engagement, identifying growth opportunities, and supporting the organization's mission of delivering high-quality behavioral health and developmental services.

Key Responsibilities

• Travel locally within assigned territories to develop referral relationships, conduct outreach activities, attend meetings, and represent TPFS in the community.
• Conduct market research to identify trends, opportunities, and community needs.
• Assist with the development and implementation of business development and outreach plans.
• Support annual marketing initiatives and organizational growth strategies.
• Represent TPFS at community events, meetings, networking opportunities, and other outreach activities.
• Promote awareness of TPFS services and programs within the community.
• Track outreach activities and evaluate the effectiveness of business development efforts.
• Collaborate with clinical, operational, and leadership teams to support new and existing programs.
• Maintain accurate and timely documentation of outreach efforts and referral activities.
• Perform other duties as assigned.

Qualifications & Requirements

Education

• High School Diploma or GED required.
• Bachelor's degree in Marketing, Business Administration, Healthcare Administration, Communications, or a related field preferred.

Experience

• Minimum of one (1) year of experience in healthcare, behavioral health, human services, or a related field required.
• Previous experience in business development, marketing, physician relations, community outreach, or behavioral health preferred.
• Relevant education may be substituted for experience where appropriate.

Knowledge, Skills & Abilities

• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to present information professionally to individuals and groups.
• Strong organizational and time-management skills.
• Ability to work independently while maintaining collaboration with internal teams.
• Proficiency with Microsoft Office applications and basic database/CRM systems.
• Valid driver's license, reliable transportation, and ability to travel locally within the service area.

About Turning Point Family Services

Turning Point Family Services, part of the SUN Behavioral Health network, provides CARF-accredited behavioral health services for children, adolescents, and families. Services include outpatient counseling, intensive in-home support, day treatment, therapeutic foster care, and medication management, all focused on helping individuals and families achieve lasting wellness and stability.

Benefits

• Competitive paid time off (PTO)
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Company-paid short-term disability and life insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Employee Assistance Program (EAP)
• Employee referral program

Equal Employment Opportunity

Turning Point Family Services is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.