HC and Insurance Operations Analyst

NTT DATA, Inc.; Lincoln, Northern (NE, KY); Hybrid; USD 71,635,000 - 107,453,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending or health savings

Life and AD&D insurance

Short- and long-term disability

Paid time off

Employee assistance program

401(k) with company match

Job summary

NTT DATA, INC. is seeking a Claims Case Manager to oversee the full lifecycle of insurance claims for policyholders. The role requires strong analytical skills, experience with claims adjudication, and the ability to communicate clearly via email, phone, and mail.

A remote-capable setup is expected, with required security and performance standards. The candidate will manage intake through final decision, provide regular status updates, and collaborate with the team to ensure timely resolutions

Qualifications

• 2 years in an analytical role reviewing medical benefits and claims.
• 2 years of claims adjudication experience, preferably in life and supplemental products.
• 4 years of experience reviewing and assessing medical records.
• Ability to articulate claim requirements clearly and concisely.
• Minimum high school diploma or GED; college degree preferred.

Responsibilities

• End-to-End Claim Management: handle all steps from intake to final decision.
• Provide frequent Omni-Channel status updates to claimants.
• Review medical documents, claim forms, and policy notes for accuracy.
• Interact with claimants with empathy and attention to detail.
• Collaborate with team to ensure high-quality service and issue resolution.
• Maintain accurate records and reports throughout the lifecycle of a claim.
• Analyze data to identify trends and perform root cause analysis.

Skills

Analytical skills

Claims adjudication

Medical records review

Empathy and communication

Education

High school diploma or GED

College degree preferred

Job description

We are currently seeking a Claims Case management to join our team.

Position:Claims Case Manager

Must live in the Continental United States

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Role Overview:We are seeking a dedicated Claims Case Manager to provide comprehensive claim servicing to our insurance policyholders. This role involves managing the entire claims process from intake to final decision, ensuring frequent status updates to claimants through their preferred communication channels (email, phone, mail, etc.). The ideal candidate will have a strong analytical skill set, a thorough understanding of the claims process, and the ability to communicate with empathy and detail.

Pay for this Role $25hr

Key Responsibilities:

• End-to-End Claim Management:Handle every aspect of the claim process, from intake to final decision.
• Status Updates:Provide frequent updates to claimants through their preferred communication channels.
• Document Review:Thoroughly review medical documents, claim forms, and policy notes.
• Communication:Interact with claimants with empathy and attention to detail.
• Team Collaboration:Work with team members to ensure high-quality service and resolution of issues.
• Record Keeping:Maintain accurate records and reports throughout the claims process.
• Data Analysis:Compile and analyze data to identify trends and perform root cause analysis.

Basic Qualifications:

• Experience:
• 2 years in an analytical role reviewing medical benefits and claims.
• 2 years of claims adjudication experience, preferably in life, and supplemental products (e.g., critical illnesses such as cancer, stroke, heart attack, kidney disease).
• 4 years of experience reviewing and assessing medical records.
• Experience articulating claim requirements clearly and concisely.
• Education:Minimum high school diploma or GED; college degree preferred.
• At least 1 year of experience working from home with proven productivity and quality.
• Designated quiet area for completing calls.

Responsibilities:

• Claim Initiation:Gather information and initiate claims through various channels.
• Detailed Logging:Log and update pertinent information throughout the claim lifecycle.
• Omni-Channel Correspondence:Communicate required medical records and claim information via email, mail, and phone.
• Proactive Follow-Up:Follow up on pending claims and assist in gathering required medical records.
• Benefit Calculation:Calculate benefit amounts and process payments through the claims system.
• Multitasking:Manage a caseload of active claims and perform end-to-end steps.
• Attention to Detail:Ensure accuracy and organization in logging, tracking, and reviewing claims & Identify and flag potential fraudulent activities.
• Collaboration:Work with management and team members to address service issues and concerns.
• Empathy:Communicate with claimants with empathy and a willingness to help.

Any state specific certification related to performing the job duties shall be sponsored by the company and successful completion of the certification program is desired.

Required schedule availability for this position is between Monday-Friday 7:00 am to 7:00 pm (Central Time), OT during evenings and Saturdays could also be required based on business need, particularly during the months of Nov – Feb.

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

Must Pass Drug screen

Must Pass a background check with Education check and employment verification check.

Remote Working and Technology Requirements

To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.

Technology

• NTT DATA will provide a computerand headset for remote work.
• Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
• Failure to return equipment may result in collection actions and/or other consequences.
• Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
• A hard-wired ethernet connection is required. Wi‑Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.

Technical Performance and Issue Tracking

• Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
• Remote employees must adhere to all technical support procedures and protocols.
• Chronic connectivity issues or recurring downtimethat impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace

Remote work demands a high degree of professionalism, self‑discipline, and accountability. The following workspace standards are vital to delivering exceptional service.

• Employees must have adedicated, professional workspaceconducive to servicing Customer Service customers with the same quality as an onsite environment.
• Employees must have apermanent, unencumbered locationused daily for work.
• Employees must work withminimal distractionsthat do not interfere with business operations or service delivery.
• Ideally, the workspace isisolated from other household membersand used exclusively for job duties.
• Background noise, interruptions from people or pets, and other distractionsmust be kept to an absolute minimum to avoid disruptions to customer service.
• Employees must work from thesame location consistentlyunless prior approval is obtained.
• If a change in work location is necessary:
• The new location must meet allRemote Workspace and Technology Requirements.
• Notification to NTT DATA Managementis required before relocating

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us .

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here.

If you'd like more information on your EEO rights under the law, please click here.

For Pay Transparency information, please click here.

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