HB - Internet Sales Manager

LHI Lennar Homes LLC; Orlando (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) company match

Paid parental leave

Education assistance

Home purchase discounts

Job summary

Lennar is seeking an Internet Sales Manager to lead staffing, training, and coaching of Internet Sales Coordinators across channels. The role partners with the VP of Sales to drive best‑in‑class customer experiences and achieve sales goals.

Travel to communities may be required; you will oversee metrics, quality checks, and cross‑functional alignment with mortgage and home consultants to optimize inventory sales and customer engagement.

Qualifications

• Three to five years of experience in residential internet sales or sales management.
• High school diploma or GED; college education preferred.
• Licensed California Department of Real Estate Agent and/or Broker preferred.
• Strong communication, organizational, and interpersonal skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Valid, unrestricted driver’s license preferred.

Responsibilities

• Staff the Internet Sales Department and ensure adequate staffing levels.
• Train and coach Internet Sales Coordinators on Digits, Lead Scoring, and Self-Guided Tour processes.
• Supervise the ISC team to deliver positive online customer experiences via email, chat, and calls.
• Oversee lead outreach strategies and craft engagement templates.
• Lead the ISC team to convert online traffic into qualified sales prospects.
• Manage VIP interest lists and coordinate with Lennar Mortgage.
• Collaborate with New Home Consultants to sell inventory using FIFO.

Skills

Staffing & coaching

Leadership

Communication skills

Multitasking & deadlines

Customer service mindset

Education

High school diploma or GED

College education preferred

Real Estate license (CA)

Tools

Microsoft Word

Excel

Job description

Internet Sales Manager

We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

A Career that Empowers You to Build Your Future

The Internet Sales Manager

The Internet Sales Manager is responsible for staffing, training, and coaching the Internet Sales Coordinators for the San Diego Division. This role ensures compliance with Department of Real Estate rules and regulations while driving engagement through Lennar’s Digits, Lead Scoring, and Self-Guided Tour sales process. The Internet Sales Manager partners closely with the VP of Sales and cross-functional teams to ensure a best-in-class customer experience and achievement of divisional sales goals. Travel to various communities may be required.

Your Responsibilities on the Team

• Partner with the VP of Sales to ensure adequate staffing for the Internet Sales Department.
• Train and coach Internet Sales Coordinators on each step of Lennar’s Digits, Lead Scoring, and Self-Guided Tour process to achieve maximum sales performance.
• Supervise the Internet Sales team to create positive online customer experiences through email, live chat, and 1-800 calls.
• Oversee lead outreach strategies, ensuring consistent engagement and well‑crafted communication templates.
• Lead the ISC team to effectively capture and convert online customer traffic into qualified sales prospects.
• Manage VIP Interest Lists and ensure prospective customers are prequalified with Lennar Mortgage.
• Drive efforts to maintain inventory neutrality, reduce incentives, and minimize broker costs through organic sales.
• Partner with New Home Consultants to strategically sell inventory homes using a First In, First Out (FIFO) approach.
• Collaborate with Area Sales Managers to monitor performance metrics (WTD, MTD, QTD, YTD) and identify improvement opportunities.
• Conduct regular quality checks ("shop" programs) for Internet Sales Coordinators and implement improvement plans.
• Assign and track department projects to ensure accuracy and timely completion.
• May lead the team through the sales process and review purchase agreements for accuracy and DRE compliance.
• Provide input to the VP of Sales regarding advertising and promotional strategies related to online sales.
• Monitor market trends and competitor activities.
• Attend promotional events and sales meetings as directed.
• Enforce follow-up programs and promote Lennar’s culture and values across all interactions.
• Perform all other duties as assigned.

Your Toolbox

Three (3) to five (5) years of experience in residential internet sales, sales management, or related industries required.

High school diploma or GED required; college education preferred.

Licensed California Department of Real Estate Agent and/or Broker required.

Strong communication (verbal and written), organizational, and interpersonal skills.

Professional presence and ability to manage conflict effectively.

Ability to multitask and meet deadlines in a fast-paced environment.

Proficient in Microsoft Word and Excel; advanced computer skills preferred.

Valid, unrestricted driver’s license preferred.

Resourceful, patient, and clear communicator with strong motivational skills.

Physical & Office/Site Presence Requirements

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. During the course of your employment, you may be required to use, download, or access certain Company-approved tools, programs, applications, or systems. These resources may include, but are not limited to, applications designed for customer engagement, operational efficiency, data analysis, Artificial Intelligence (AI) tools, and other business functions.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

#CB-SALES #LI-JC2 #IND-SALES

Life at Lennar

• Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.
• Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments.
• To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations.
• From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
• Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day.

Visit Lennartotalrewards.com to view our suite of benefits.

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We’re Always Looking Ahead. Want to work in an innovative environment that empowers you to explore your passions? At Lennar, we promote asking questions and working together to solve complex problems. It’s how we’ve become a leader in the homebuilding industry and why our Associates love working here. If you’re interested in helping people find their future homes and, in doing so, build a better future for themselves, then Lennar is the place for you.

Work Where Everyone’s Included. We’re committed to building and sustaining an inclusive culture where everyone has a seat at the table, and we’re all on a first-name basis. This inclusive culture influences our hiring practices, the communities we serve and how we build better career experiences for all our Associates. It’s why we created our Everyone’s Included Advisory Council, and we’d love for you to be a part of our shared journey.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.