Harold Washington College Federal Work Study Student- Registrar Support Assistant

City Colleges of Chicago; Chicago (IL); On-site; USD 17,000 - 21,000; Part time

Job summary

A leading community college system in Chicago is looking for a Registrar Support Assistant to enhance student services. This role involves answering general inquiries and assisting students in navigating the Registrar's office. Candidates should possess a High School Diploma or be pursuing a GED, along with strong communication and customer service skills. This position offers a chance to gain valuable experience while supporting the academic goals of fellow students.

Qualifications

• Proven verbal communication skills and ability to engage with students effectively.
• Experience with Microsoft Word and data entry tasks.
• Strong customer service orientation with a focus on positive student interactions.
• Strong math/counting skills.
• Excellent customer service skills.
• Attention to detail.
• Promotes a positive role model and favorable public image as City Colleges of Chicago representative.
• Adheres to City Colleges of Chicago Customer Services Excellence Standards.

Responsibilities

• Answer general questions about the Registrar’s office and provide guidance to students.
• Assist with telephone inquiries and virtual services.
• Transfer calls and use office equipment like fax and scanning machines.
• Support on-site and virtual services during registrar hours (Mon–Fri, 9am–3pm).

Skills

Verbal communication

Microsoft Word

Customer service

Attention to detail

Strong math/counting skills

Portal navigation

Education

High School Diploma or GED

Tools

Microsoft Word

Data Entry

Job description

Overview

FEDERAL WORK STUDY – REGISTRAR SUPPORT ASSISTANT. HAROLD WASHINGTON CAMPUS – REGISTRAR OFFICE. City Colleges of Chicago (CCC), the largest community college system in Illinois, is made up of seven colleges and five satellite sites, providing more than 70,000 students each year access to a quality, affordable education. The Federal Work Study Program (FWS) is a federally-funded financial aid program that provides subsidized part-time employment for eligible students in order to assist them with postsecondary financial needs. City Colleges of Chicago (CCC) complies with the Department of Education’s regulations regarding the FWS program and allows students to benefit from this opportunity.

Primary Objective

The FWS program encourages students to gain experience in their prospective fields by placing them in areas and departments aligned with their area of study whenever possible. Students are able to use their wages towards educational and living expenses. FWS jobs are available in areas such as academic departments, laboratories, libraries, administrative offices, student centers and several off-campus locations.

Essential Duties

The Registrar Support Assistant will answer general questions about the Registrar’s office including providing students with guidance to identify correct departments of their inquiries in-person, answering telephone and assistance with virtual services coverage.

Qualifications

• Ability to transfer calls, be familiar with fax, copy, scanning machines.
• Knowledgeable on how to navigate student portal and the CCC website
• Ability to work independently.
• Monday-Friday between the hours of 9am-3pm.

Eligibility Requirements

• Applicants must be 16 years or older, have work permit consent, and eligible to work in the United States
• Applicants must be actively attending one of the City Colleges of Chicago
• Applicants must be enrolled in a minimum of 6 semester hours pre-credit or credit classes
• Applicants must be pursuing an approved educational credential, degree, or certificate
• Applicants must have and maintain a minimum cumulative 2.0 GPA (waived for first semester new students)
• Applicants must be in “good standing” – no City Colleges of Chicago academic restrictions
• Applicants must not be current Full or Part-time employees of the City Colleges of Chicago
• All positions are “employment at-will”

Minimum Qualifications

• High School Diploma required or actively pursuing a GED at the City Colleges of Chicago.
• Knowledge of Microsoft Word/ Data Entry
• Excellent verbal communication skills.
• Strong math/counting skills.
• Excellent customer service skills.
• Attention to detail.
• Promotes a positive role model and favorable public image as City Colleges of Chicago representative.
• Adheres to the City Colleges of Chicago Customer Services Excellence Standards.

City Colleges of Chicago is an Equal Opportunity Employer.

TBD

Additional Information