Hardware Technician for Dental Tech — Equity & Unlimited PTO

Deep End Talent Strategies LLC; Portsmouth (NH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Equity participation

Unlimited PTO

Medical, dental, vision benefits

401k with company match

Job summary

Incisive is seeking a Hardware Engineer to configure, image, and deploy Windows and Apple devices for dental practices. The role focuses on hands-on setup, testing, and repair of laptops and intraoral scanners, collaborating with manufacturers to resolve complex hardware issues.

You will document procedures, maintain inventory, and work with support teams to ensure equipment is reliable before it reaches customers. This is a fast-growing tech environment with broad visibility.

Qualifications

• 1–3 years of hands-on hardware support experience.
• Strong knowledge of Windows 10, Windows 11, and macOS.
• Experience troubleshooting both hardware and software issues.
• Understanding of laptop hardware components including memory, SSDs, motherboards, wireless networking, USB devices, and docking stations.
• Experience imaging and configuring Windows computers.
• Ability to isolate technical problems through structured troubleshooting.
• Experience working with vendors for warranty claims, repairs, and technical support.
• Strong documentation and organizational skills.
• Excellent verbal and written communication skills.
• Ability to lift and move computer equipment (up to 50 lbs.).

Responsibilities

• Configure, image, and deploy Windows 10 and Windows 11 laptops.
• Configure and support Apple macOS devices as required.
• Install, update, and validate software required for dental scanning systems.
• Prepare equipment for shipment to customer practices.
• Test all hardware prior to deployment to ensure operational readiness.
• Diagnose and repair hardware and software issues on laptops and oral scanners.
• Perform root cause analysis to identify recurring equipment failures and recommend permanent solutions.
• Coordinate warranty repairs and RMAs with hardware vendors and manufacturers.
• Work directly with technical support teams from equipment manufacturers to resolve complex issues.
• Maintain accurate inventory records, including serial numbers, warranty information, repair history, and deployment status.
• Document troubleshooting procedures and contribute to continuous process improvements.

Skills

Windows 10/11

macOS

Hardware troubleshooting

Imaging Windows

Vendor coordination

Documentation

Inventory management

Communication

Lift 50 lbs

Tools

Microsoft Intune

Microsoft 365

Endpoint management

Job description

Incisive is seeking a Hardware Engineer to configure, image, and deploy Windows and Apple devices for dental practices. The role focuses on hands-on setup, testing, and repair of laptops and intraoral scanners, collaborating with manufacturers to resolve complex hardware issues.

You will document procedures, maintain inventory, and work with support teams to ensure equipment is reliable before it reaches customers. This is a fast-growing tech environment with broad visibility.