Hardware Support Specialist — Part-Time, Hybrid

Opulo; Pittsburgh (Allegheny County); Hybrid; USD 20,664 - 41,328; Part time

Benefits offered by this job

Hourly base pay range $20–$24 USD

Job summary

Opulo in Pittsburgh is seeking a part-time Hardware Support Specialist to help customers assemble and operate their pick and place machines. The role is hybrid, requiring in-office presence in the Pittsburgh, PA area 15–30 hours per week.

You will answer questions, track field issues, generate quotes, and assist in selecting the best hardware for customers. Experience with CNC machines and at least 1 year in customer service for hardware is preferred. Shopify/CRM tools experience is a bonus.

Qualifications

• 1+ year of customer service for a hardware product.
• Experience with CNC machines (3D printer, laser cutter, CNC mill, etc.).
• Ability to communicate technical information clearly and concisely.

Responsibilities

• Help customers with questions regarding assembling or operating their machine.
• Answer questions about shipping timelines and help process returns or refunds.
• Monitor and track issues in the field and advise on prioritization.
• Record and update issue status.
• Generate and manage quotes for prospective customers.
• Be active on our Discord community, spotting issues and identifying improvement areas.
• Adapt to an evolving work environment within a young company.
• Resolve problems independently when appropriate.
• Manage and record information according to company standards.

Skills

Customer service

Communication

Adaptability

Education

STEM degree

Tools

Shopify

HubSpot

Zendesk

Job description

Opulo in Pittsburgh is seeking a part-time Hardware Support Specialist to help customers assemble and operate their pick and place machines. The role is hybrid, requiring in-office presence in the Pittsburgh, PA area 15–30 hours per week.

You will answer questions, track field issues, generate quotes, and assist in selecting the best hardware for customers. Experience with CNC machines and at least 1 year in customer service for hardware is preferred. Shopify/CRM tools experience is a bonus.