Hardware Supervisor

Workstream; Lititz (Lancaster County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Dental insurance

Health insurance

Vision insurance

401k matching

Job summary

Bomberger's Store in Lititz, PA is seeking a Hardware Supervisor with strong leadership to run the hardware department and mentor a team. You will oversee daily operations, merchandising, and customer service while collaborating with the Hardware Leadership Team to hit division goals.

The role emphasizes staff development, inventory management, and execution of promotions and Ace Hardware programs, with occasional vendor coordination and trade-show representation.

Qualifications

• Associate degree or 3–5 years of supervisory/leadership experience, or an equivalent combination of education and experience.
• Benefits include paid time off, dental, health and vision insurance, and 401k matching.
• Skills learned: leadership and inventory management.

Responsibilities

• Supervise hardware staff, administering reviews and assisting in hiring and disciplining.
• Collaborate with Hardware Leadership to set direction and goals.
• Coach and train staff for successful performance.
• Direct staff and assign work across division processes.
• Assist sales staff with customer issues and system problems.
• Support promotions and program implementations across the division.
• Manage seasonal transitions and staff planning for promotions and setup.
• Ensure areas are fronted, clean and merchandised.

Skills

Leadership

Team management

Inventory management

Customer service

Communication

Education

Associate degree

Job description

Bomberger's Store - Full Time Hardware Supervisor Needed!

Are you passionate about hardware and enjoy leading a team to success? Do you thrive in a fast-paced retail environment?

Bomberger's Store, a trusted family-owned home improvement retailer in Lititz, is seeking a highly skilled Hardware Supervisor to join our dynamic team. As a Hardware Supervisor at Bomberger's, you will have the opportunity to work in a team oriented environment where you can showcase your leadership skills and grow with a company that has been serving the community since 1887.

Summary:

Provides support to Hardware Leadership and employees by performing the following duties:

Supervisory Responsibilities:

• Supervise assigned employees by administering reviews and assisting in hiring and disciplining.
• Participates as part of Hardware Leadership Team to collaborate on division issues, direction, and goals.
• Works with Leadership team to develop, coach, and train assigned employees for successful job performance.
• Directs staff and assigns work in the operational processes of the division.
• Acts as a resource to the sales staff; assists salespeople in the timely resolution of customer complaints, computer problems, and system/procedural problems.
• Supports the division and operations manager in the implementation of procedure changes.
• Assists with managing promotions within the division. Performs or delegates activities to ensure promotions are ordered, up and running.
• Works with division and operations manager to implement Discovery or other Ace Hardware programs.
• Assists with managing seasonal transitions within the division. Works with the division and operations manager to create a plan; assigns staff and directs their activities; makes certain set-up duties are covered.
• Ensures all areas are fronted, clean, and presentable. Will also be responsible for merchandising these areas of responsibility
• Assists the RAM team to solve inventory and stocking problems to make sure product is available and shelves are stocked.
• Contributes to coordinating the introduction and placement of new products into assigned departments; communicates changes to employees.
• May be required to represent Bomberger’s store and/or the Hardware division on in/out of store committees and groups with occasional travel to trade shows.
• Act as a principal point of contact between Bomberger’s and vendors as directed.
• Aids in the execution and fulfillment of acehardware.com orders and future online selling opportunities.
• Reflect the store’s culture in leadership to fellow employees and customers.

Hardware Sales Duties and Responsibilities

• Provides service to customers in the division. Actively listens and asks questions to evaluate customers’ needs and finds the product or solutions to meet those needs.
• Orders merchandise for the assigned departments. Identifies trends and requests from customers for new merchandise that can be added to the department.
• Works with other associates to ensure coverage in all areas of the division.
• Maintains full knowledge of the layout of the division and can easily locate product. Maintains a working knowledge of the entire division.
• Answers phones for the division.
• Trained in checkout procedures and assists as needed
• Enters special orders in the computer system
• Fills propane tanks for customers upon request.
• Assists in loading customers vehicles
• Uses a key cutting machine to make duplicate keys for customers upon request. Re-keys locks as requested.
• Cuts single and double strength glass, screens, tubing, chains and plastic pipe for customers upon request.
• Sharpens knives on sharpener machine
• Demonstrates regular and predictable attendance.

Supervisory Responsibilities:

Directly supervises a total of approximately 4-10 full-time and part-time hardware employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.

Education and Experience

Associate degree; or three to five years of experience or training, including experience in supervisory or leadership positions; or an equivalent combination of education and experience.

• Paid time off
• Dental, health, and vision insurance
• 401k matching

Skills You Will Learn:

• Leadership and team management
• Inventory and stock management

Requirements:

• Minimum of 2-3 years supervisory experience (Hardware Supervisory Experience a plus!)
• Ability to work an evening and Saturday rotation
• Possess a valid driver's license
• Be at least 18 years old