Hardware Store Team Lead: Customer Service & Ops

Ace Hardware Corporation; Williamsburg (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Ace Hardware Corporation in Michigan seeks a versatile store associate to deliver friendly, knowledgeable service across departments, maintain accuracy, and ensure a clean, organized shopping environment. You will help customers, stock shelves, and contribute to a positive shopping experience in a busy hardware store setting.

You will assist with product demonstrations, offer recommendations on tools and materials, handle phone inquiries, and support daily opening and closing routines while

Responsibilities

• Help customers in all departments and areas of the store.
• Intervene to bring about the prompt settlement of customer complaints.
• Demonstrate the use of merchandise when such demonstration is appropriate.
• Advise customer on tools, hardware, and materials needed, and procedures to follow to complete the task customer wishes to perform.
• Answer telephone in timely basis.
• Issue rain checks for out of stock sale merchandise.
• Cooperate with associates in other stores.

Job description

Ace Hardware Corporation in Michigan seeks a versatile store associate to deliver friendly, knowledgeable service across departments, maintain accuracy, and ensure a clean, organized shopping environment. You will help customers, stock shelves, and contribute to a positive shopping experience in a busy hardware store setting.

You will assist with product demonstrations, offer recommendations on tools and materials, handle phone inquiries, and support daily opening and closing routines while