Hardware Fleet Operations Specialist

PlayStation; Aliso Viejo (CA); Hybrid; USD 55,000 - 62,000; Full time

Job summary

Sony Interactive Entertainment (SIE) is seeking a Hardware Fleet Operations Specialist in Aliso Viejo, CA. You will troubleshoot Linux-based hardware using terminal tools, going beyond documented workflows and helping stabilize support processes.

You will build and update runbooks, create lightweight scripts or automation to reduce manual tasks, and collaborate with engineering to transition workloads. This role operates in a 24/5 environment with SLA commitments and cross-functional

Qualifications

• 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.
• Prior experience in a technical support, operations, or IT service delivery role.
• Strong written and verbal communication skills to document issues for technical and non-technical audiences.

Responsibilities

• Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams.
• Troubleshoot and support Linux-based hardware systems using terminal tools beyond documented workflows.
• Identify recurring issues and work with engineering to stabilize and operationalize support workflows.
• Create, update and maintain runbooks, troubleshooting guides, and internal documentation.

Skills

Linux troubleshooting

Technical support

IT operations

Documentation

Communication

Tools

Jira

ServiceNow

Job description

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Hardware Fleet Operations Specialist

Location: Aliso Viejo, CA - Hybrid

Contract role: 12 months

As a part of Sony Interactive Entertainment, GDFT is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond.

The Hardware Fleet Operations team is a critical component of our support structure that enables GDFT to successfully operate a global footprint at scale. This role focuses on Linux terminal-based troubleshooting beyond documented workflows, investigating recurring issues, managing the hardware lifecycle, and improving documentation and runbooks. You will partner with various engineering groups to transition operational support work to the Hardware Fleet Operations team. The role also includes building lightweight scripts or basic automation to reduce manual effort and enable other support teams to handle repeatable tasks more efficiently.

Key Responsibilities

• Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams.
• Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation.
• Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
• Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings.
• Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.
• Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.

Who We Are Looking For

• 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.
• Prior experience in a technical support, operations, or IT service delivery role.
• Comfortable in working primarily in Linux terminal environments.
• Experience following and improving runbooks, documentation, and operational processes.
• Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.
• Strong written and verbal communication skills, with the ability to clearly document issues and solutions for technical and non-technical audiences.

Preferred Qualifications

• Linux terminal-based troubleshooting
• Basic scripting or automation (e.g., Bash, Python, or similar)
• IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent)

Compensation: $40-45/Hour

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Noticefor more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.