Hardware Field Technician Tier II

SMARTECH-CSI.com; Prescott (AZ); On-site; USD 52,000 - 65,000; Full time

Job summary

SMARTECH-CSI.com is hiring an experienced Computer Hardware Technician to serve Prescott and surrounding areas. The role starts with at-home queue management, then component pickup and client travel within a 100-mile radius for on-site hardware repairs.

Ideal candidates have proven laptop, desktop, and server repair experience, own tools with ESD protection, and the ability to pass required client certifications within days of hire. Valid US work authorization and a reliable vehicle are required.

Qualifications

• Must be legally authorized to work in the United States.
• Must have a valid driver's license and reliable vehicle.
• Proven computer hardware repair experience is essential.
• Must pass required certifications.
• Must provide your own tools and ESD protection.
• Ability to manage travel and on-site repair visits within a 100-mile radius.

Responsibilities

• Start work at home to manage the service queue and client communications.
• Pickup components and travel to client locations for on-site repairs.
• Repair servers, desktops, and laptops at client sites.
• Document service requests and outcomes for each job.

Skills

Hardware repair

Server repair

Laptop repair

Time management

On-site service

Drivers license

Education

Server/Storage certifications

Job description

We are currently hiring an experienced Computer Hardware Technician to serve clients in Prescott and the surrounding areas. We are looking for an immediate hire.

What We Offer

This role is ideal for technicians who prefer focusing strictly on hardware components-specifically Servers, and High-End Storage Systems-at times within a 4 hr time frame. Our clients include both home and business users.

The Role

Successful candidates start their workday at home, managing their service queue and contacting clients. They then pick up components and travel to client locations, generally covering a 100-mile radius from the parts pick-up location.

Job Expectations and Requirements

• Complete and pass required Client Certifications within 3 days of hire.
• Complete Server and High-End Storage certifications within the timeline set upon hiring.
• Demonstrate strong time management skills for managing travel and on-site repair visits.
• Possess proven Laptop/Desktop/Server hardware repair experience.
• Must provide your own tools and ESD protection.
• Must use a computer or mobile device to receive and manage repair requests.

Basic Qualifications

• Must be legally authorized to work in the United States.
• Must have a valid driver's license and reliable vehicle.
• Must pass required certifications.
• Proven computer hardware repair experience is essential.