Hardware Engineer with Security Clearance

Indotronix International Corporation; Washington (District of Columbia); On-site; Full time

Job summary

A leading company is seeking a Hardware Engineer to manage IT equipment and provide support in Washington, DC. The successful candidate will have hands-on experience with imaging PCs, troubleshooting hardware issues, and managing inventory. This role requires a Bachelor's degree and 2-4 years of relevant experience, along with the ability to work in a diverse team environment and meet security clearance requirements.

Qualifications

• Bachelor's degree required; Master's degree considered.
• 2-4 years of relevant experience required.
• Ability to obtain and maintain a Public Trust clearance.

Responsibilities

• Manage IT equipment inventory and imaging PCs.
• Troubleshoot and resolve hardware issues.
• Provide white glove support to executive customers.

Skills

PC troubleshooting

Hardware support

IT support

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Master's degree in related discipline

Tools

ServiceNow

Job description

Job Title : Hardware Engineer
Location : Washington, DC 20530
Duration : 6+ Months
Pay rate : $30.00 - 35.00 / Hr on W-2

Job Summary : The successful candidate will have hands-on experience with imaging and preparing Windows PCs, as well as experience with repairing or replacing PC components (RAM, hard drives, etc). The candidate must also have practical experience managing equipment inventory. You will work closely with the component Customer Relationship Manager, Desktop Engineering Lead, and key customer stakeholders. You will support the Desktop Engineering team on the following key tasks :

1. Managing IT equipment inventory to ensure equipment is available and ready to deploy as needed, including imaging / re-imaging PCs
2. Receiving damaged / defective equipment and completing troubleshooting to diagnose and address issues
3. Working with vendors to manage warranty support and replacement activities
4. Completing incident tickets and service requests within SLA and in a modern tracking system
5. Working closely with the Customer Relationship Manager to prioritize and complete customer requests
6. Attending meetings with the customer as required
7. Providing weekly reporting of issues and projects
8. Providing white glove support to executive level customers
9. Willingness to work extended hours or a modified schedule for planned and emergency work

Education and Experience : Bachelor's degree from an accredited college in a related discipline, with 2 to 4 years of prior relevant experience; or a Master's degree with less than 2 years of prior relevant experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree.

• BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 2 years relevant experience (less than 2 years with a MS / MIS Degree)
• 2+ years' experience providing IT support at any level
• Ability to work well with people from many different disciplines with varying degrees of technical experience
• Ability to work with a large diverse team supporting multiple customers in a shared team environment. Support on a M-F business hours schedule in the eastern time zone
• Extended hour and weekend support as required by mission or emergencies
• Ability to work independently to resolve issues while updating management
• Ability to obtain and maintain a Public Trust clearance
• Candidate will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information. Must be a U.S. Citizen

Desired Qualifications :

• 2-4 years of experience with PC troubleshooting and hardware support
• 2+ years of experience in an operations role
• Government contracting experience, particularly with the DOJ
• DOJ or DOD Clearance
• ITSM knowledge and experience, particularly with ServiceNow