Hardware Clerk

Shopridleys; Wyoming; Hybrid; USD 30,000 - 42,000; Full time

Job summary

Ridley's Food Corporation is seeking a Retail Clerk to join our store team in Wyoming. The role focuses on delivering outstanding guest service, processing sales quickly and accurately, and supporting store management with daily tasks.

You will assist guests, maintain clean merchandise displays, and help with back stock and promotions. The ideal candidate has experience in retail, strong communication and organization, and the ability to lift up to 40 pounds.

Qualifications

• Knowledge of hardware products and willingness to learn.
• Experience in sales and retail programs.
• Retail environment experience preferred.
• Knowledge of retail computer systems and MS Word/Excel is a plus.
• Commitment to service excellence and guest satisfaction.
• Excellent communication and organizational skills.
• Ability to work flexible hours including evenings, weekends and holidays.
• Ability to stand and lift up to 40 pounds regularly.

Responsibilities

• Ensure each guest receives outstanding service.
• Greet guests, answer calls, and be aware of promotions.
• Execute daily store operations and goals set by management.
• Assist in training and developing peers with courtesy.
• Uphold merchandising and store cleanliness standards.
• Support receiving and back stock organization.
• Be mindful of safety and shoplifting prevention.
• Assist guests with locating items and special orders.
• Explain Ridley's Advantage card benefits to guests.
• Perform other duties as assigned by management.

Skills

Guest service

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Education

Retail/hardware knowledge training

Tools

Retail computer systems

MS Word and Excel

Job description

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity. The requirements listed below are representative of the knowledge, skill and/or ability required. Possible ‘Reasonable Accommodations’ will be researched to determine if any are available to enable individuals with disabilities to perform any essential job duties.

The primary responsibilities of the Clerk position is to maintain outstanding guest service, process sales quickly, accurately, and efficiently, register operations, generate sales, merchandise product, and support the store management team.

1. Ensure each guest receives outstanding service.
2. Greet guests as they enter the store, answer phone calls and maintain awareness of all promotions and advertisements.
3. Execute the daily operational, day-to‑day goals and priorities assigned by store management.
4. Assist in the training and development of peers, tactfully and pleasantly deal with guests.
5. Uphold merchandising and store cleanliness standards, maintain orderly appearance of register area and supplies stocked. Actively participate in daily huddle meetings.
6. Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
7. Responsive of safety issues. Conscious of shoplifting activity.
8. Aid guests in locating merchandising in store, on acehardware.com, as well as, processing special orders.
9. Solicit guests to open Ridley's advantage card accounts and explain the benefits. Answer guests’ questions and provide information on procedures and policies.
10. Perform other tasks as assigned by store management.

Requirements

POSITION REQUIREMENTS

1. Education/Training: Possess a vast product knowledge of hardware related products along with a willingness to learn.
2. Experience: Sales and marketing experience with retail programs, establishing relationships and working with guests.
3. Previous experience in a retail environment either in marketing, sales, or back office or in the contractor/construction fields is preferred.
4. Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.
5. A commitment to service excellence and guest satisfaction. Solid team player with excellent interpersonal skills.
6. Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask.
7. Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business.
8. Ability to stand for an extended period of time. Able to lift 40 pounds frequently to load and unload guest orders. Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary.