Hard Services Manager - Life Sciences Manufacturing

CBRE; Concord (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

CBRE is seeking an Engineering Ops Manager to lead a life sciences site support team in Concord, NC. You will supervise staff, plan daily activities, and drive performance improvements while maintaining client relationships and ensuring efficient, compliant operations.

The role emphasizes leadership, training and mentoring, and the ability to manage budgets and apply CBRE policies across the department.

Qualifications

• 3–5 years of relevant experience preferred; degree optional with equivalent experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, and rewarding performance.
• Ability to convey sensitive information and set clear performance expectations.
• Strong leadership to drive quality, efficiency, and department effectiveness.
• In-depth knowledge of MS Office (Word, Excel, Outlook).
• Highly organized with an inquisitive mindset and strong numerical skills.

Responsibilities

• Provide formal supervision, training, and coaching for staff; conduct evaluations.
• Coordinate daily activities, schedule work, and cross-train team members.
• Set deadlines, mentor colleagues, and track department progress.
• Maintain client, partner, and stakeholder relationships and oversee operations.
• Manage departmental profits and losses and drive key initiatives.
• Support policy implementation and ensure compliance with procedures.
• Lead by example, promote CBRE values, and resolve day-to-day issues.

Skills

Leadership

Staffing

Training

Coaching

Mentoring

Performance evaluations

Measuring performance

Retention

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Aboutthe Role:

Asa CBRE FM Engineering Ops Manager, you will help manage the team responsiblefor providing technical and operationalsupport to the account staff at a large Life Sciences, Pharmaceutical site inConcord, NC.

Thisjob is part of the Engineering and Technical Services job function. They areresponsible for providing support, preventivemaintenance, and repairs on equipment and systems.

WhatYou’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines. Mentor and coach as needed.
• Maintain relationships with clients, partners, and other stakeholders.
• Manage the profits and losses of the department or a specific division.
• Develop goals and initiatives to direct the department's course.
• Guide managers in implementing company initiatives and policies.
• Evaluate company processes and procedures to solve issues within them.
• Ensure business operations are implemented based on established procedures.
• Keep track of regulatory records and paperwork.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes.

WhatYou’ll Need

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.
• Ability to calculate difficult figures such as percentages, fractions, and other financial related calculations.

AboutCBRE

Whenyou join CBRE, you become part of a global leader in commercial real estate andinvestment services that help businesses and people thrive. We are dynamicproblem solvers and forward-thinking professionals who create significantimpact! Our collaborative environment is built on our shared values — respect,integrity, service, and excellence — and we value the varied perspectives,backgrounds, and skills of our people. At CBRE, you have the opportunity tochart your own course and realize your full potential!

Disclaimer

Applicantsmust be currently authorized to work in the United States without the need forvisa sponsorship now or in the future.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).