Hard Services Lead

CBRE Group, Inc.; New York, Northern (NY, KY); Hybrid; USD 95,000 - 130,000; Full time

Job summary

CBRE Group, Inc. in New York is seeking a Hard Services Lead to supervise a team and provide administrative, process-improvement and financial support to senior technical business leaders.

You will help manage workloads, plan and coordinate daily activities, and ensure reliable service delivery across facilities, aligning with CBRE's values of respect, integrity, service and excellence. This role requires strong communication, problem solving and the ability to influence senior stakeholders.

Qualifications

• High School Diploma, GED, or trade school diploma with 5–8 years of job-related experience; combination of experience and education considered.
• Prior shift leader or supervisory experience preferred.
• Strong organizational and mathematical skills with ability to handle financial data.

Responsibilities

• Act as liaison with technical leaders, facilities managers and clients to forecast workload and project deliverables.
• Manage, plan, coordinate, schedule, and oversee workload and day-to-day activities of the support team.
• Coordinate and supervise daily activities and resolve conflicting priorities.
• Apply advanced knowledge to develop new methods for achieving department objectives.
• Coach others to develop expertise across function areas and lead by example.
• Communicate difficult ideas and influence stakeholders at senior levels.

Skills

Supervisory experience

Team coordination

Budget/financial support

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Hard Services Lead, you will oversee a team responsible for providing administrative, process improvement and financial function support to an assigned group of senior technical business leaders.

This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems.

What You’ll Do:

• Act as liaison with technical business leaders, facilities managers, and other internal and external clients to forecast workload demand and project deliverables.
• Manage, plan, coordinate, schedule, and oversee the workload, deadlines, and day-to-day activities of the support team members to ensure effective delivery of services.
• Work with business leaders to resolve conflicting priorities.
• Coordinate and supervise the team's daily activities.
• Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objectives.
• Showcase expertise in own job discipline and in-depth knowledge of other job disciplines within the organization function.
• Coach others to develop in-depth knowledge and expertise in most or all areas within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Anticipate potential objections and persuades others, often at senior levels and of divergent interest, to adopt a different point of view.
• Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams. Work is guided by functional policies which impact the design of procedures and policies.
• Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals.
• Communicate difficult and complex ideas with the ability to influence.

What You’ll Need:

• High School Diploma, GED, or trade school diploma with 5-8 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. Prior shift leader or supervisory experience preferred.
• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• The innovative mentality to develop methods that go beyond existing solutions.
• Ability to solve unique problems using standard and innovative solutions having a broad impact on the business.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills with an advanced inquisitive mindset.
• Highly sophisticated math skills. Ability to calculate somewhat complex figures such as percentages, fractions, and other financial-related calculations.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.