Harbor Project: Medical Case Manager

ZipRecruiter; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent organization seeks a Medical Case Manager to provide comprehensive case management services to clients with HIV and complex needs. The ideal candidate will be skilled in case management, support housing, and client advocacy, with a deep understanding of mental health and addiction issues. Flexibility in work schedule is necessary, alongside the ability to collaborate effectively within a diverse team.

Qualifications

• Ability to work with diverse populations in critical situations.
• Demonstrated expertise in case management and supportive housing.
• Knowledge of medical and psychosocial issues related to HIV and mental health.

Responsibilities

• Provide comprehensive HIV case management services to 20 clients.
• Develop service care plans with clients and support team.
• Conduct bi-monthly home visits and accompany clients to appointments.

Skills

Communication

Advocacy

Flexibility

Cultural sensitivity

Education

Bachelor’s degree in social work, psychology, or related field

Master’s degree preferred

Addiction Counseling Certification

Job description

Job Description

Position Title: Harbor Project: Medical Case Manager

Reports to: Case Management Coordinator

Department: Direct Services

Program: Case Management / Client Services

Location: Pathways To Housing Inc.

Status: Full Time, Non-Exempt, Eligible for benefits

Qualifications:

• Bachelor’s degree in social work, psychology, or related field required; Addiction Counseling Certification a plus. Master’s degree preferred; experience in social/human service delivery, mental health, and addiction counseling.
• Demonstrated expertise in case management, supportive housing, and client advocacy.
• Ability to work with diverse populations, including clients and staff, in critical and emergency situations.
• Sensitivity to cultural, economic, and other differences. Patience, creativity, flexibility, and compassion for people with disabilities.
• Knowledge of local resources and service systems. Understanding of medical and psychosocial issues related to HIV, mental health, substance abuse, and other conditions.
• Flexibility in work sites and hours, including occasional evenings and weekends. Valid driver’s license required.

Basic Function:

• Provide comprehensive HIV case management services to 20 clients with intensive needs.
• Collaborate with the Direct Services team to ensure high-quality services.
• Assist formerly homeless individuals living with HIV/AIDS, psychiatric disabilities, and/or substance abuse.

Specific Responsibilities:

• Complete intake assessments following Pathways procedures.
• Participate in on-call rotation.
• Perform face-to-face needs assessments, including medical, demographic, and consent information.
• Develop service care plans with clients and support team, maintaining confidentiality.
• Manage caseloads, providing case management and advocacy for clients with HIV, substance abuse, and mental health histories.
• Conduct bi-monthly home visits and accompany clients to medical and treatment appointments as needed.
• Outstationed at Pathways to Housing Inc.
• Assist clients in accessing social services and community resources.
• Provide information, referrals, follow-up, and reassessment.
• Educate clients’ support systems as appropriate, with informed consent.
• Deliver tailored, client-driven services such as housing placement, independent living skills, vocational guidance, and substance use treatment.
• Coordinate with care providers on discharge and home care plans.
• Consult with Action Wellness and partner staff regarding client plans.
• Participate in activities outside regular hours as needed.
• Provide intake coverage as assigned.

Performance Standards:

• Maintain knowledge of resources, benefits, and entitlements for client referrals and advocacy.
• Complete required reports.
• Provide leadership and backup coverage for team members.
• Coordinate with outside collaborators to facilitate service access.
• Adhere to clinical and procedural policies.
• Attend staff meetings, team rounds, and case conferences regularly.
• Maintain accurate, timely records and documentation of client contacts.

Action Wellness is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or protected veteran status. All resumes will be retained for one year. No calls please.