Handyman / Maintenance Technician

Ayres Lodging Collective; Gatlinburg (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Norton Creek and The Timber at Holly Branch is seeking a Maintenance Technician/Handyman to join the maintenance team and help keep buildings and grounds clean, safe, and functional at the Gatlinburg, TN property. The role involves completing a wide range of general maintenance tasks and supporting small renovation projects.

The candidate should be able to lift up to 50 lbs, work weekends/holidays, and have a high school diploma with basic tool knowledge.

Qualifications

• Basic handyman experience or a willingness to learn on the job.
• Ability to identify when a problem is beyond entry-level scope and escalate.
• Reliable, punctual, and able to work independently.
• Must be able to lift up to 50 lbs and perform physical tasks.
• Valid driver’s license and eligibility to operate company vehicles.
• 18 years of age or older.
• Ability to work weekends and holidays.
• Rotating on-call schedule; on-call pay.
• High School Diploma or equivalent.
• Must have own general hand tools.

Responsibilities

• Perform general maintenance tasks (e.g., replace bulbs, switches, outlets).
• Reset tripped breakers and report electrical issues to lead technician.
• Replace HVAC and water filters on a scheduled basis.
• Assist with basic plumbing tasks (unclog drains, replace aerator).
• Patch and repair drywall and perform interior painting.
• Read and interpret work orders and assist with small renovations.
• Ensure work meets safety and quality standards.
• Provide friendly, professional service in public areas.

Skills

Basic handyman experience

Independent work

Reliability

Physical stamina

Safety awareness

Problem solving

Time management

Education

High School Diploma or equivalent

Tools

General hand tools

Power tools

Job description

Description

Purpose

Norton Creek and The Timber at Holly Branch is seeking a Maintenance Technician / Handyman. This person will work closely with the maintenance team and Supervisor to identify and complete basic property upkeep, routine maintenance tasks, and general facility support to help ensure buildings and ground remain clean, safe, and functional. Norton Creek and The Timber offers a wide range of vacation rentals, from mountain homes to cabins, a lodge, and two treehouse grooves.

Maintenance Responsibilities:

General Maintenance & Handyman Tasks

• Complete general maintenance tasks (e.g., replace light bulbs, light switches, and standard electrical outlets)
• Reset tripped breakers and report recurring electrical issues to the lead maintenance technician
• Replace HVAC filters, water filters, and other routine consumable parts on a scheduled basis
• Perform minor plumbing assists such as unclogging drains or replacing faucet aerator
• Patch and repair drywall, including small to medium holes, cracks, and surface imperfections
• Perform basic interior painting, including touch-ups, accent walls, and repainting rooms as needed
• Read and interpret basic work orders
• Assist with small renovation and improvement projects as needed
• Ensure all work is completed to quality and safety standards
• Provide friendly, professional service while working in public areas of the property

General Maintenance & Ground Support

• Respond to routine maintenance requests and complete basic handyman tasks across buildings (e.g., fixing a running toilet, unsticking a door checking a non-working microwave)
• Troubleshoot and address minor issues related to facilities, equipment, or grounds
• Conduct regular walk-throughs to identify maintenance or safety issues
• Assess whether minor issues can be handled in-house or should be referred to a licensed/certified technician, with the guidance of the lead maintenance technician
• Document maintenance findings and communicate clearly with the lead maintenance technician
• Remove trash, debris, recycling from buildings and outdoor areas
• Assist with the upkeep of outdoor areas, including basic landscaping and property appearance
• Maintain and organize tools, equipment, supplies, and the maintenance storage area
• Follow all safety procedures and use proper PPE when completing tasks
• Report any safety hazards, damage, or concerns observed during daily rounds
• Complete work orders accurately and in a timely manner
• Support team members with additional requests in a timely and professional manner

Requirements

Qualifications

• Basic handyman experience or a willingness to learn on the job
• Ability to identify when a problem is beyond entry-level scope and escape appropriately
• Reliable, punctual, and comfortable working independently
• Able to lift up to 50 lbs and perform physical tasks throughout the shift
• Active driver’s license and candidates must meet eligibility requirements to be insured to operate company vehicles (required)
• Must be at least 18 years of age (required)
• Must be able to work weekends and holidays (required)
• Rotating on-call schedule; spiffs are paid for on-call duties
• High School Diploma or equivalent qualification
• Must have own general hand tools

Knowledge/Skills/Abilities

• Familiarity with tools like a hammer, screwdriver and level
• Proficiency with hand and power tools
• Strong troubleshooting and problem-solving skills
• Ability to prioritize tasks and manage time efficiently
• Attention to detail and commitment to quality workmanship
• Basic knowledge of safety procedures and best practices
• Must be well-organized capable of prioritizing tasks.
• Must be able to work alone or with a team.

Physical Requirements

Must be able to bend, stoop, climb, twist, kneel, lift, push, and pull items weighing up to 50lbs. Must be able to stand and continuously move for up to 8 hours at a time. Must be willing to work in an outdoor environment for up to 8 hours at a time.