Hands-On IT Manager: Build & Lead Service Desk

Convergenz; Denver (CO); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Convergenz in Denver, CO is seeking a hands-on IT Manager to strengthen and scale the IT function as we grow. You will assess current processes, resolve IT challenges, and build a Service Desk from the ground up to provide reliable, responsive support.

The ideal candidate brings strong technical expertise in Windows environments, SharePoint, and IT security, plus leadership to improve operations, establish best practices, and develop scalable support processes.

Qualifications

• Hands-on IT operations experience including service desk leadership.
• Strong working knowledge of Windows environments, SharePoint, and IT security.
• Proven leadership and stakeholder management skills.

Responsibilities

• Owns day to day reliability, support and operational execution for corporate technology env.
• Maintains a high service culture and optimizes employee experience.
• Identify and resolve operational risks before escalation to leadership.
• Develop production/recovery plans, AV test connectivity, back up laptops, escalation tree.
• Manage ticket intake, prioritization, escalation and SLA adherence.
• Follow through on commitments and follow up with stakeholders.
• Recommend technology roadmap strategies and suitable tools based on requirements gathering.
• Identify recurring problems and eliminate root causes.

Skills

Windows Environments

SharePoint

IT Security

Leadership

Service Desk

Job description

Convergenz in Denver, CO is seeking a hands-on IT Manager to strengthen and scale the IT function as we grow. You will assess current processes, resolve IT challenges, and build a Service Desk from the ground up to provide reliable, responsive support.

The ideal candidate brings strong technical expertise in Windows environments, SharePoint, and IT security, plus leadership to improve operations, establish best practices, and develop scalable support processes.