Hands-On Business Systems Manager – Hybrid, CRM & Data

POP; Philadelphia (Philadelphia County); Hybrid; USD 95,000 - 130,000; Full time

Job summary

POP is seeking a Business Systems Manager in Philadelphia to own and optimize our CRM, data reporting, and IT operations. This hands-on role requires configuring systems, building reports, and resolving issues directly rather than delegating.

You will work cross-functionally with Sales, Marketing, Client Success, and Finance, maintain vendor relationships, manage hardware, and lead system projects like cloud storage migrations to improve reporting and efficiency.

Qualifications

• About 5 years of experience in business systems administration, CRM administration, IT operations, or business operations.

Responsibilities

• Be the go-to owner for our CRM system: configure it yourself, keep it documented, and be the first call when something breaks.
• Manage the software and vendor relationships that keep the business moving: licensing, renewals, and hands-on day-to-day administration for the tools our teams use.
• Own our hardware lifecycle end to end, from setting up a new hire's laptop yourself to keeping our network and phone systems running smoothly.
• Build and run a real IT support process so employees have a clear, simple way to get tech help, and be the one who actually resolves the ticket.
• Lead and execute systems projects that improve how the company runs, from a cloud storage migration to rebuilding how we track and report on sales performance.
• Partner with teams across the company, sales, marketing, client success, and finance, to keep our data clean and our reporting trustworthy, writing the queries and building the reports yourself.

Skills

CRM administration

SQL queries

SaaS vendor mgmt

Cross-functional comms

Hands-on IT operations

Tools

SugarCRM

HubSpot

Google Workspace

SQL databases

Job description

POP is seeking a Business Systems Manager in Philadelphia to own and optimize our CRM, data reporting, and IT operations. This hands-on role requires configuring systems, building reports, and resolving issues directly rather than delegating.

You will work cross-functionally with Sales, Marketing, Client Success, and Finance, maintain vendor relationships, manage hardware, and lead system projects like cloud storage migrations to improve reporting and efficiency.