Handler, Ground (SMF VAR)

Modern Aviation; Sacramento (CA); On-site; USD 22,041 - 23,419; Full time

Job summary

Modern Aviation is seeking a Ground Handler (Variable) to deliver safe, efficient ground handling and concierge services to customers, passengers, and flight crews in Sacramento, CA. This role operates both inside the Charter Terminal and on the Aircraft Parking Ramp, coordinating with the Charter Manager to ensure timely and professional service.

The position offers a flexible schedule, with duties spanning passenger reception, baggage handling, ramp support, vehicle coordination, and catering

Qualifications

• High school diploma or equivalent; Associates degree preferred.
• Valid driver's license.
• Ability to read, write, and understand the English language.
• Prior aviation experience preferred.

Responsibilities

• Meet, greet, and welcome passengers and flight crews upon aircraft arrival.
• Direct passengers to terminal facilities or ground transportation, including coordination with guests meeting arriving passengers.
• Position rental vehicles at aircraft when applicable to support seamless customer departures.
• Escort customer vehicles on and off the airfield as required.
• Thank customers for their business and welcome them to return.
• Assist with the offloading and loading of passenger luggage and baggage.
• Support flight crews with service needs including baggage handling and transportation assistance.
• Complete fuel, lavatory, and potable water services as required.
• Assist with aircraft interior cleaning, trash removal, and cabin servicing when requested.
• Support departure preparation by delivering catering, coffee, ice, newspapers, and other requested items.
• Follow up to ensure all fuel and service orders are completed so aircraft can depart on schedule.
• Assist fellow team members when not directly servicing aircraft or customers.
• Participate in improving best practices to enhance customer service and operational efficiency.
• Promptly elevate issues, concerns, or irregular operations to the appropriate manager or supervisor.
• Perform additional duties as assigned to support operational needs.

Education

High school diploma or equivalent; Associates degree preferred

Job description

The Ground Handler (Variable) plays a critical role in delivering an exceptional customer experience by providing safe, efficient, and high quality ground handling and concierge services to customers, passengers, and flight crews. This is a Variable position, which offers the flexibility to set your own schedule as work becomes available.

This position supports the full range of services offered by Modern Aviation and serves as a key point of contact for arriving and departing aircraft. Working both inside the Charter Terminal and on the Aircraft Parking Ramp, the Ground Handler collaborates closely with the Charter Manager and the broader management and supervisory team to ensure customer needs are met promptly, professionally, and safely.

Customer Service & Passenger Experience

• Meet, greet, and welcome passengers and flight crews upon aircraft arrival
• Direct passengers to terminal facilities or ground transportation, including coordination with guests meeting arriving passengers
• Position rental vehicles at aircraft when applicable to support seamless customer departures
• Escort customer vehicles on and off the airfield as required
• Thank customers for their business and welcome them to return

Aircraft & Ramp Services

• Assist with the offloading and loading of passenger luggage and baggage
• Support flight crews with service needs including baggage handling and transportation assistance
• Complete fuel, lavatory, and potable water services as required
• Assist with aircraft interior cleaning, trash removal, and cabin servicing when requested
• Support departure preparation by delivering catering, coffee, ice, newspapers, and other requested items
• Follow up to ensure all fuel and service orders are completed so aircraft can depart on schedule

Team Support & Operational Excellence

• Assist fellow team members when not directly servicing aircraft or customers
• Participate in improving best practices to enhance customer service and operational efficiency
• Promptly elevate issues, concerns, or irregular operations to the appropriate manager or supervisor
• Perform additional duties as assigned to support operational needs

Qualifications

• High school diploma or equivalent; Associates degree preferred
• Valid driver's license
• Ability to read, write, and understand the English language
• Prior aviation experience preferred

Working conditions and physical demands for this role

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, wet and/or humid conditions, extreme heat and cold, high or precarious places, vibration, and outside weather conditions. Exposure to aviation fuels, oils, chemicals, and lavatory fluids is common. The noise level in the work environment is typically loud.

Physical Requirements:

• Frequent walking, sitting, stooping, stretching, bending, reaching, and grasping
• Ability to regularly lift and/or move up to 50 pounds
• Ability to work nights, weekends, and varying shifts as operationally required

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Modern Aviation's Pay Range

$16.00 - $17.00/hr. * Seasonal, Part-time, and Variable positions are not eligible to receive health benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.

Equal Employment Opportunity

Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions, please contact [e-mail]