Hand & Stone Sales Manager

Hand & Stone Massage and Facial Spa; Palm Harbor (FL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Complimentary quarterly massage or fac

F ree uniforms

Job summary

Hand & Stone Massage and Facial Spa in Palm Harbor, FL seeks a Sales Manager/Sales Coach to lead our front-of-house sales culture. You will train, motivate, and develop the front desk and service team to sell monthly wellness memberships and gift cards, delivering a guest-centered experience from hello to checkout.

You will drive ongoing revenue growth by helping clients understand self-care value, while partnering with managers and owners to set and achieve membership and gift-card targets.

Qualifications

• Experience in sales coaching and training front desk teams.
• Proven ability to meet membership and gift-card targets.
• Strong leadership and communication skills.

Responsibilities

• Design and deliver engaging sales training focused on membership conversions.
• Coach front desk staff on consultative selling and upselling wellness services.
• Set and monitor sales targets for memberships, renewals, and gift cards.
• Conduct weekly 1-on-1 coaching and team huddles.
• Develop sales scripts and onboarding materials.
• Analyze sales data with managers to close gaps and implement action plans.
• Lead by example on the floor to model best sales behaviors.
• Monitor membership retention and collaborate on re-engagement strategies.
• Track KPIs including close rate, membership growth, and gift card revenue.

Skills

Sales coaching

Training programs

Customer service

Team leadership

Membership sales

Education

Bachelor's degree preferred

Tools

CRM software

Job description

Job Description:

We are hiring a sales manager / sales coach at our Palm Harbor, FL Hand and Stone Massage and Facial! We are growing rapidly and are a part of an already successful franchise system with 600 locations across the US and Canada!

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Job Description:

We are hiring a sales manager / sales coach at our Palm Harbor, FL Hand and Stone Massage and Facial! We are growing rapidly and are a part of an already successful franchise system with 600 locations across the US and Canada!

As our Sales Coach, you will be the heartbeat of our front-of-house sales culture. You will train, motivate, and develop our front desk and service team to confidently sell monthly wellness memberships and gift cards, delivering a seamless and guest-centered experience from the first hello to the final checkout. Your goal is to help our clients understand the value of ongoing self-care while driving consistent revenue growth for the spa.

Key Responsibilities:

• Design and deliver engaging sales training programs focused on monthly membership conversion and gift card promotion.
• Coach front desk associates on consultative selling techniques, objection handling, and upselling wellness services.
• Set and monitor individual and team sales targets for membership enrollments, renewals, and gift card revenue.
• Conduct weekly 1-on-1 coaching sessions and group huddles to review performance and celebrate wins.
• Develop sales scripts, role-play scenarios, and onboarding materials tailored to our spa environment.
• Partner with the Spa Manager, District Manager and Owner to analyze sales data, identify gaps, and implement action plans.
• Lead by example on the floor — engaging with guests to demonstrate best-in-class sales behaviors.
• Monitor membership retention metrics and collaborate with the team on re-engagement strategies for lapsed members.
• Track and report on key performance indicators (KPIs) including close rate, membership growth, and gift card sales.

What’s in it for you?

• Complimentary quarterly massage or facial services for personal wellness
• Employee discounts on all spa services and retail products
• Member priced gift cards for personal gifting
• Health insurance options (medical, dental, vision) — details provided upon hire
• Paid time off (PTO): 5 days after Year 1, increasing annually*
• Ongoing professional development and sales coaching training opportunities
• A supportive, wellness-focused team culture that celebrates your success
• Room for growth and opportunities
• 15% off regularly priced merchandise at the Carrollwood, Brandon, Lakeland, South Tampa, and Wesley Chapel Plato’s Closet locations.
• Competitive compensation
• Uncapped commission opportunities and great monthly bonuses
• 401K*

(* = after 1 year of employment)

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.