Hampton Inn Findlay - Housekeeping Assistant Supervisor

Aimbridge Hospitality, LLC; Findlay (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality, LLC is seeking a Housekeeping Assistant Supervisor for our Findlay, Ohio property. The role supports housekeeping leadership, inspects guest rooms, assists Room Attendants, and provides needed training to ensure standards are met.

In this on-site position you will help supervise staff, maintain appearance, and ensure daily duties are completed efficiently. This role requires hospitality experience and a focus on guest service excellence.

Qualifications

• 1–2 years progressive hotel experience required.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.

Responsibilities

• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain regular attendance per Aimbridge Hospitality standards.
• Maintain high standards of appearance and grooming with proper uniform and name tag.
• Comply with Aimbridge Hospitality standards and regulations to ensure safe, efficient hotel operations.
• Inspect staff performance daily to meet standards and productivity.
• In absence of supervisors, inspect VIP rooms and report availability to Front Office.
• Oversee evening closing and ensure carts are clean and restocked with linen.
• Maintain records of daily assignments and submit on time.
• Assist supervision of Laundry and Housekeeping staff.
• Handle Lost and Found items per standards.
• Ensure associates are attentive, friendly, and courteous.
• Maintain overall appearance and orderliness of staff.
• Carry pager/radio to stay connected with Front Office/Engineering.
• Oversee daily duty assignments for Room Attendants and House Attendants.
• Monitor supply carts, linen closets, and work areas.
• Report progress of out-of-order rooms to Guest Services daily.

Skills

Guest service

Communication

Time management

Supervisory skills

Education

High School diploma

College coursework helpful

Job description

The Housekeeping Assistant Supervisor is responsible for helping administer and coordinate housekeeping functions in assigned sections. Responsible for helping to inspect Guest Rooms and ensuring they are cleaned up to standards, assist Room Attendants as needed, provide necessary training. Responsible for assuming all Housekeeping Supervisor functions in his/her absence.

Qualifications

• At least 1 to 2 years of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

Job Responsibilities

• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time.
• Maintain key control system.
• Assist with supervision of all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
• Handle items for "Lost and Found" according to the standards.
• Be familiar with all Aimbridge Hospitality policies and House Rules.
• Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other associates.
• Ensure the overall appearance, cleanliness and orderliness of staff.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
• Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
• Assist with proper and constructive training of Room Attendants.
• Motivate, coach, and counsel staff as necessary.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by Management.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s, special guests and requests.
• Perform any other duties as requested by Management.

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Our warm and welcoming hotel in Findlay, Ohio offers the perfect base to explore Findlay's many shops, restaurants and historic sites. Our town was founded over 200 years ago, and some of the great Victorian homes from that era still remain. Travelers can visit the Jasper Hull Flater home, built in 1980, or discover the wide array of unique shops in the downtown area. Guests can start their day right with a Hampton free hot breakfast and indulge in our famous waffles. We offer a range of hot and cold items, and business travelers in a hurry can grab a healthy On the Run Breakfast Bag on their way out the door.