Haldeman Ford Hamilton -Parts Counterperson

Haldeman-Auto-Group; Trenton (NJ); On-site; USD 19,000 - 25,000; Full time

Job summary

Haldeman-Auto-Group in Trenton, NJ is seeking a Parts Counter person to assist customers, manage part inquiries, and drive orders in a busy dealership setting.

You will identify parts using catalogs, process orders and invoices, stock parts, and collaborate with the service department to keep repairs flowing. A high school diploma and a valid driver's license are required. Strong customer service and product knowledge are essential.

Qualifications

• Minimum 1–2 years in automotive parts sales or dealership setting.
• Strong knowledge of automotive systems and part numbering; DMS is a plus.
• Excellent interpersonal and listening skills with a customer-first approach.
• High school diploma or equivalent; valid driver's license and clean record.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Greet customers and assist with parts inquiries and orders.
• Identify parts using catalogs, VINs, and diagrams.
• Process sales orders, invoices, and payments.
• Stock and organize parts, perform cycle counts, and handle returns.
• Collaborate with Service Department to supply parts for repairs.

Skills

Customer service

Parts knowledge

Communication

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

The Parts Counter person is responsible for assisting retail and wholesale customers, service technicians, and wholesale accounts with locating, ordering, and purchasing automotive parts and accessories. This role requires exceptional customer service, deep product knowledge, and the ability to multitask in a fast-paced dealership environment.

Key Responsibilities

• Customer Service & Sales: Greet retail customers, wholesale accounts, and service technicians promptly, either in person, via phone, or through digital channels, to assist with parts inquiries and orders.

• Parts Identification & Sourcing: Accurately identify required parts using electronic catalogs, vehicle identification numbers (VINs), and diagrams. Source hard-to-find or specialty parts when necessary.

• Order Processing & Invoicing: Process sales orders, create invoices, handle cash and credit transactions, and ensure accurate billing for internal and external customers.

• Inventory Management: Stock incoming parts, maintain organized bin locations, conduct cycle counts, and assist with periodic physical inventory audits. Return core parts and defective items to suppliers in a timely manner.

• Collaboration: Partner closely with the Service Department mechanics to ensure vehicle repair orders are supplied with the correct parts efficiently to minimize customer wait times and bay downtime.

  Qualifications & Skills

  • Experience: Minimum of [1-2] years of experience in automotive parts sales, inventory control, or a dealership service environment.

  • Product Knowledge: Strong working knowledge of automotive systems, components, and part numbering systems. Familiarity with CDK, Reynolds and Reynolds, or equivalent dealership management software (DMS) is a strong plus.

  • Communication Skills: Excellent interpersonal, verbal, and listening skills with a customer-first attitude.

  • Organizational Skills: High attention to detail, strong multi-tasking capabilities, and the ability to thrive in a fast-paced setting.

  • Physical Requirements: Ability to lift up to [50 lbs] and stand for extended periods, as well as reach, bend, and climb ladders to stock shelves.

  • Requirements: High school diploma or equivalent, a valid driver's license, and a clean driving record.