Parts Assistant

Haldeman Lexus of Princeton; Robbinsville Township (NJ); On-site; USD 38,000 - 48,000; Full time

Job summary

Haldeman Lexus of Princeton in Princeton, NJ, seeks a Parts Counter professional to assist retail and wholesale customers, service technicians, and wholesale accounts with locating, ordering, and purchasing automotive parts and accessories. You will need strong product knowledge and the ability to multitask in a fast-paced dealership setting.

Responsibilities include greeting customers, identifying parts via VINs and catalogs, processing orders and invoices, stocking inventory, and collaborating

Qualifications

• Minimum 1–2 years in automotive parts sales or dealership environment.
• Strong knowledge of automotive parts and systems.
• Experience with CDK or Reynolds & Reynolds is a plus.
• Must have valid driver's license and ability to lift up to 50 lbs.

Responsibilities

• Greet customers and assist with parts inquiries and orders.
• Identify parts using VINs, catalogs, and diagrams.
• Process sales, invoices, and payments accurately.
• Stock, organize, and conduct cycle counts of parts.
• Collaborate with Service Department to support repair orders.

Skills

Customer service

Sales ability

Communication

Attention to detail

Physical stamina

Education

High school diploma or equivalent

Tools

CDK

Reynolds & Reynolds

DMS

Job description

The Parts Counter person is responsible for assisting retail and wholesale customers, service technicians, and wholesale accounts with locating, ordering, and purchasing automotive parts and accessories. This role requires exceptional customer service, deep product knowledge, and the ability to multitask in a fast-paced dealership environment.

Key Responsibilities

• Customer Service & Sales: Greet retail customers, wholesale accounts, and service technicians promptly, either in person, via phone, or through digital channels, to assist with parts inquiries and orders.

• Parts Identification & Sourcing: Accurately identify required parts using electronic catalogs, vehicle identification numbers (VINs), and diagrams. Source hard-to-find or specialty parts when necessary.

• Order Processing & Invoicing: Process sales orders, create invoices, handle cash and credit transactions, and ensure accurate billing for internal and external customers.

• Inventory Management: Stock incoming parts, maintain organized bin locations, conduct cycle counts, and assist with periodic physical inventory audits. Return core parts and defective items to suppliers in a timely manner.

• Collaboration: Partner closely with the Service Department mechanics to ensure vehicle repair orders are supplied with the correct parts efficiently to minimize customer wait times and bay downtime.

Qualifications & Skills

• Experience: Minimum of [1-2] years of experience in automotive parts sales, inventory control, or a dealership service environment.

• Product Knowledge: Strong working knowledge of automotive systems, components, and part numbering systems. Familiarity with CDK, Reynolds and Reynolds, or equivalent dealership management software (DMS) is a strong plus.

• Communication Skills: Excellent interpersonal, verbal, and listening skills with a customer-first attitude.

• Organizational Skills: High attention to detail, strong multi-tasking capabilities, and the ability to thrive in a fast-paced setting.

• Physical Requirements: Ability to lift up to [50 lbs] and stand for extended periods, as well as reach, bend, and climb ladders to stock shelves.

• Requirements: High school diploma or equivalent, a valid driver's license, and a clean driving record.