HaLani Assistant General Manager

Mauna Lani, Auberge Collection; Waimea/Kamuela (HI); On-site; USD 80,000 - 90,000; Full time

Job summary

DHL Mahi Staffing, LLC is recruiting for a role supervising HaLani/Ha Bar operations in a luxury Hawai‘i setting. You will lead the team in food and beverage service, guest satisfaction, and staff development.

Responsibilities include training, scheduling, and daily briefings, ensuring timely service, handling complaints, and collaborating with kitchen Chefs on quality and presentation. Strong wine knowledge and office skills are essential.

Qualifications

• High school education or equivalent; additional education or training preferred.
• Three years of experience in a related setting.
• Extensive wine and spirits knowledge.
• Proficient with Google Suite, Excel and Word.
• English language proficiency; ability to follow instructions.

Responsibilities

• Supervise HaLani/Ha Bar operations and lead service and guest satisfaction.
• Select, train, schedule, and supervise team members per policies.
• Conduct daily briefings and ongoing trainings.
• Ensure timely service, handle guest complaints, maintain satisfaction.
• Collaborate with Main Kitchen Chefs on food quality and presentation.
• Manage restaurant supplies and inventory.
• Participate in management meetings, client interactions, promotions as needed.
• Demonstrate proficiency in food cost and payroll control.
• Maintain professional demeanor and lead by example.
• Communicate effectively and make decisions benefiting guests and department.

Skills

Wine & Spirits knowledge

Leadership

Communication skills

Microsoft Office / Google Suite

Education

High school diploma or equivalent

Tools

Google Suite

Excel

Word

Job description

Job Description

Base annual salary: $80K - $90K.

Assists the General Manager in the supervision and activities at HaLani/Ha Bar. Directs the team members in the service and selling of food items. Provides leadership and supports the team in achieving departmental goals and objectives.

• Assist the General Manager in supervising HaLani/Ha Bar operations, including team management, food and beverage service, and guest satisfaction.
• Select, train, schedule, and supervise team members in accordance with hotel policies and standards.
• Conduct daily briefings and ongoing training sessions to enhance team knowledge and capabilities.
• Ensure timely execution of food and beverage service, handle guest complaints, and maintain high levels of guest satisfaction.
• Collaborate with Main Kitchen Chefs to ensure food quality, portion control, and attractive presentation.
• Manage restaurant supplies and inventory to meet operational needs.
• Participate in management meetings, client interactions, and promotional events as needed.
• Demonstrate proficiency in food cost and payroll control, beverage knowledge, and Union environment operations.
• Maintain a professional demeanor and lead by example with a positive, enthusiastic attitude.
• Effectively communicate and make decisions that benefit both guests and the department.

Qualifications

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school education preferred.
• Three years experience in a related setting.
• Extensive wine and spirits knowledge.
• Ability to work on computers and understanding of Google Suite, Excel, and Word programs.
• Ability to read, write, speak and understand the English language.
• Ability to follow instructions and direction by the supervisor.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or other protected categories. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.