H&M Sales Advisor - The Mall at Millenia

H&M; Orlando (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

H&M is seeking a Sales Advisor at The Mall at Millenia in Orlando. You will welcome customers, guide them through the store, and actively sell our products while sharing fashion knowledge to enhance the shopping experience.

Join a team focused on maintaining a clean, well-presented sales floor and contributing to a positive customer journey every day. This part-time role emphasizes service, teamwork, and brand representation.

Qualifications

• Excellent customer service and communication skills.
• Interest in fashion trends and product knowledge.
• Willingness to engage with customers and promote products.

Responsibilities

• Provide excellent customer service and guide customers through the store and Omni experience where available.
• Engage with customers to deliver outstanding service.
• Guide customers through fashion trends, stories, and products across the store.
• Promote and sell products to customers to reach sales targets.
• Promote the Hello Member loyalty app and in-store sustainability initiatives.
• Represent the H&M brand positively in all customer interactions.
• Support store management in commercial or operational actions to hit targets.
• Complete garment care tasks including refilling and steaming.

Skills

Customer service

Fashion knowledge

Communication

Job description

H&M Sales Advisor - The Mall at Millenia

• Part-time

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Dayin the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor