H&M Sales Advisor - Melbourne Square

H&M; Melbourne (FL); On-site; USD 15,343 - 21,852; Part time

Benefits offered by this job

Employee discount

Health insurance

Comprehensive wellness programs

Job summary

H&M is hiring a Sales Advisor in Melbourne, Florida. In this role, you will provide excellent customer service while guiding shoppers through their store experience. Your responsibilities will include supporting sales targets, maintaining a clean and appealing sales environment, and leveraging your fashion knowledge to enhance customer interactions. The position offers an hourly pay rate of $13.50 and focuses on creating a positive and collaborative team atmosphere.

Qualifications

• Passionate about fashion and everything we create in-store.
• Experience working with customer service in fashion, retail or service-related industries.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Provide excellent customer service and guide customers through the store.
• Support commercial actions to reach sales targets.
• Ensure good stock levels and maintain attractive merchandise displays.

Skills

Customer service

Fashion awareness

Team collaboration

Communication

Sales experience

Job description

Job Description

As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You’ll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You’ll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

Customer Sales & Profit

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

Fashion & Trend Awareness

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations / Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting rooms and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Upkeep & follow best practice for any in‑store OMNI services & in‑store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

• Passionate about fashion and everything we create in‑store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience working in a dynamic and collaborative environment that you can apply to your role
• Experience working with customer service in fashion, retail or other service‑related industries

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• Access to a large global talent community, where career growth and aspirations have no limits
• We support your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
• You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS

Job Status

Hourly, Non‑Exempt

EEOC Code

SLS

Compensation

Sales Associates Pay Rate $13.50 per hour

Equal Opportunity Statement

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.