H&M Department Supervisor - The Farmers Market

H&M; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retail company, H&M, is seeking a Department Supervisor in Los Angeles. In this role, you will drive sales and customer satisfaction while managing a team to ensure a seamless shopping experience. The position requires strong leadership and a customer-centric approach. Enjoy competitive benefits and growth opportunities in a vibrant environment that values diversity.

Benefits

Employee discount

Health coverage

Wellness programs

401K

Paid leave

Qualifications

• Emerging leader who enjoys responsibility.
• Ambitious, communicative, and supportive.
• Good with numbers and customer-oriented.

Responsibilities

• Manage sales and profit goals by ensuring a positive customer experience.
• Maintain high-quality visual and product presentation.
• Handle administrative routines accurately for both people and operations.

Skills

Customer-centric

Analytical

Communication

Achievement-oriented

Job description

Job Description

About the Role

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

1. Customer Sales & Profit
2. Support the total OMNI customer experience, ensuring visual and commercial presentation according to guidelines.
3. Represent the H&M brand positively during customer interactions.
4. Identify commercial opportunities and collaborate with your Department Manager.
5. Ensure excellent customer service and promote products and loyalty programs.
6. Manage fitting room and checkout routines, including transactions and returns.
7. Handle administrative routines accurately for both people and operations.

Fashion & Trend Awareness

• Stay updated on fashion trends, styles, brands, competitors, and influencers.
• Provide product and fashion knowledge to your team during customer interactions.

Team & Development

• Share knowledge and skills with the team.
• Collaborate with Visual Merchandisers.
• Give and receive feedback to support development.
• Communicate regularly to motivate and inform colleagues.
• Ensure procedures, routines, and legal requirements are followed.

Retail Operations/ Visual & Commercial Execution

• Maintain a clean and organized sales floor and stockroom.
• Ensure high-quality visual and product presentation.
• Manage stock levels and provide input on allocation.
• Oversee the full garment cycle and fitting routines.
• Utilize in-store tech tools and services effectively.
• Maintain consistent pricing and signage.
• Keep BOH areas updated and organized.
• Responsible for opening and closing the store daily.

Qualifications

• Emerging leader who enjoys responsibility.
• Ambitious, communicative, supportive, analytical, and good with numbers.
• Achievement-oriented and customer-centric.

Why You’ll Love Working at H&M

• Valuing diversity and inclusion.
• Access to community and networking groups.
• Inclusive environment encouraging authenticity.
• Global career growth opportunities.
• Comprehensive benefits including health, wellness, and retirement plans.
• Employee discount and participation in incentive programs.

Additional Information

Compensation: $22.42 - $26.46 hourly
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly

Note: This posting highlights key responsibilities; additional duties may be assigned. The salary range is an estimate and may vary based on qualifications and location. We support accommodations for applicants with disabilities.

Benefits

Includes staff discount, health coverage, wellness programs, 401K, paid leave, and more. Details vary by region.

Inclusion & Diversity

We are committed to inclusive, diverse, and equitable workplaces, considering all diversity dimensions in our recruitment process. We aim for a fair process and request no cover letter to minimize biases.

Company Description

At H&M, our purpose is to liberate fashion for the many, fostering self-expression and inclusion. We encourage colleagues to be themselves, learn, and grow, supporting a culture of belonging and diversity.