H Customer Service Representative

Tlicompanies; Oakdale (MN); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Vision insurance

Life insurance

Job summary

DLI is seeking a Customer Service Representative in Minnesota to professionally represent our company to customers and help them find the product or service they need. You will handle inbound and outbound calls and emails with accuracy and courtesy.

The role requires at least 1 year of relevant experience, strong communication skills, and the ability to multi-task. Work hours are Monday–Friday, 8am–4:30pm, with benefits including health, vision, life insurance and a 401(k).

Qualifications

• At least 1 year of relevant work experience.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize and prioritize work.
• Working knowledge of Microsoft Outlook and Excel.
• Schedule: Monday-Friday 8am-4:30pm.

Responsibilities

• Professionally and accurately provide support to our customers via inbound and outbound calls and/or emails.
• Work with management to resolve complaints concerning freight, deliveries, etc.
• Work with cross-functional teams to track orders to ensure on-time deliveries.
• Provide clerical support including overseeing paperwork associated with claims, payroll, driver BOLS, and maintaining corresponding files.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Outlook

Excel

Tools

Microsoft Outlook

Excel

Job description

• Pay or shift range: $19.23 USD to $24.03 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

As a Customer Service Representative, you would be responsible for professionally representing DLI to our customers with knowledge and skills to provide them the product or service they need.

Duties and Responsibilities

• Professionally and accurately provide support to our customers via inbound and outbound calls and/or emails.


• Work with management to resolve complaints concerning freight, deliveries, etc.


• Work with cross-functional teams to track orders to ensure on-time deliveries.


• Provide clerical support including overseeing paperwork associated with claims, payroll, driver BOLS, and maintaining corresponding files.


• Other duties as assigned.

Requirements

• At least 1 year of relevant work experience


• Excellent verbal, written, and interpersonal skills


• Ability to multi-task, organize and prioritize work


• Working knowledge of Microsoft Outlook and Excel


• Schedule: Monday-Friday 8am-4:30pm


• 401(k)


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.