Gym Operations Leader: Member Experience & Team Coach

EōS Fitness; Syracuse (UT); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Free membership for you and plus one family member

Discounted Personal Training

Daily Pay offered

401(k) + Company matching

Job summary

EōS Fitness in Syracuse, Utah, seeks an Operations Manager to lead and coach the Service team, focusing on enhancing member experience. This role involves hiring and training staff, managing customer concerns, and ensuring compliance with health and safety regulations.

The ideal candidate will possess strong communication skills, a background in operations management, and a passion for the fitness industry. Benefits include competitive pay, free membership, and professional development opportunities.

Qualifications

• 2–3 years of operations management experience.
• Strong communication skills, both verbally and in writing.
• 3–4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills.

Responsibilities

• Lead, coach, and train the service team.
• Ensure compliance with health and safety regulations.
• Supervise maintenance and cleanliness of the facility.
• Address member concerns and manage membership inquiries.

Skills

Operations management experience

Strong communication skills

Customer service experience

Relationship building

Detail orientation

Tools

CPR certification

Job description

EōS Fitness in Syracuse, Utah, seeks an Operations Manager to lead and coach the Service team, focusing on enhancing member experience. This role involves hiring and training staff, managing customer concerns, and ensuring compliance with health and safety regulations.

The ideal candidate will possess strong communication skills, a background in operations management, and a passion for the fitness industry. Benefits include competitive pay, free membership, and professional development opportunities.