Gym Operations Lead: Member Experience & Sales

HOUMA CLUB 24 LLC; Houma (LA); On-site; USD 38,000 - 48,000; Full time

Job summary

HOUMA CLUB 24 LLC is seeking a Manager on Duty to assist in overseeing gym operations and lead a high-performing front desk and training staff. This role rotates weekends with other club leaders and reports to the General Manager on Duty.

Responsibilities include coaching staff, handling member onboarding and tours, managing check-ins, calls to prospective members, scheduling, ensuring cleanliness, and tracking weekly and monthly statistics.

Qualifications

• Excellent customer service, preferably in the fitness industry.
• Strong supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic.
• Strong problem resolution skills.
• CPR certification preferred.
• Must be 18 years or older.

Responsibilities

• Assists GM and AGMs in training and developing staff (front desk and trainers).
• Sales duties including calls to prospective members and inquiries from online channels.
• Maintain a welcoming atmosphere and ensure superior customer service.
• Provide backup support when AGMs or GM are not on site.
• Schedule and supervise staff; resolve or escalate employee issues.
• Oversee front desk activities: check-ins, tours, and member requests.
• Ensure cleanliness and maintenance of the facility; order supplies within budget.
• Track statistics and generate weekly, monthly, and annual reports.

Skills

Customer service

Supervisory skills

Diplomacy

Communication

Problem solving

Education

High School Diploma or GED

CPR Certification preferred

Tools

Microsoft Office

Job description

HOUMA CLUB 24 LLC is seeking a Manager on Duty to assist in overseeing gym operations and lead a high-performing front desk and training staff. This role rotates weekends with other club leaders and reports to the General Manager on Duty.

Responsibilities include coaching staff, handling member onboarding and tours, managing check-ins, calls to prospective members, scheduling, ensuring cleanliness, and tracking weekly and monthly statistics.